Field Service Engineer II

ASM International; Hyde Park Township (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a leading technology firm where you will work as a technician in a collaborative environment. This role offers the chance to engage with cutting-edge semiconductor technology and contribute to innovations that impact industries like 5G and AI. You will be responsible for installing and maintaining equipment, providing technical support, and ensuring safety protocols are followed. With opportunities for growth and a relocation package, this position is perfect for those with a passion for technology and a commitment to quality. Embrace the challenge and be part of a company that values diversity and sustainability.

Benefits

Relocation package

Shift differentials

Overtime eligibility

Qualifications

• Minimum of an associate degree in electronics or equivalent military training.
• 1+ years of field service/customer support experience preferred.

Responsibilities

• Install and maintain equipment at customer locations.
• Provide technical support and training to customers.
• Coordinate labor and material resource planning.

Skills

Safety first mentality

Attention to detail

Basic troubleshooting techniques

Structured problem-solving techniques

Clear verbal and written communication

MS Office knowledge

Ability to interpret schematics

Education

Associate degree in electronics/electro-mechanical discipline

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a technician at ASM, you will enjoy the rewards of a dynamic and diverse working environment amongst the brightest minds from around the world. ASM offers you the opportunity to work with innovative technology, high level clients and customers, and grow within a high demand industry. As a technician you will be offered a relocation package if not already in Phoenix, AZ, shift differentials, and eligible for overtime. With our astounding growth, come sizeable workloads – with short turnaround times. If you are up for the challenge and possess effective communication and critical thinking skills, this is the place for you.

Field Service Engineer Roles and Responsibilities

• Ensure safety protocols are adhered to while performing work; prevent other coworkers and customers from performing work outside safety protocols.
• Install equipment at customer’s locations, including new equipment, upgrades, and system relocations.
• Diagnose problems, identify, and order components, and make necessary repairs.
• Co-work with local and international technical support teams to solve problems.
• Monitor, maintain and optimize equipment daily to enhance functionality and prevent problems.
• Provide technical support to customers to correct system malfunctions.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties, including update install status reports, update install project plans, update procedures, facilitate pass-downs, create work orders, and create corrective action / preventative action reports.
• Coordinate labor and material resource planning.
• Provide appropriate support and assistance to less experienced ASM personnel, as necessary.
• Position will require travel up to 25%.
• Position will require access to customer site locations.
• Ability to work flexible shifts including nights, weekends, and holidays.
• Ability to wear clean room suit.
• Ability to wear respiratory / breathing air PPE.
• Work compressed shifts or extended hours (including weekend days).
• Ability to be on-call coverage based on set coverage schedule.

Education

• Minimum of an associate degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training.

Experience

• 1+ years of field service / customer support experience and/or manufacturing experience in final assembly or test of semiconductor capital equipment.
• Knowledge in any or all the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gases and acids.

Skills

• Safety first mentality.
• Strong attention to detail to ensure high degree of quality in workmanship.
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
• Knowledge of structured problem-solving techniques.
• Ability to establish and maintain strong working relationships with demanding customers in changing environments.
• Clear and concise (English) verbal and written communications.
• Working software knowledge of MS Office.
• Ability to work independently or as a team to complete assignments in strict timelines.
• Be able to interpret electronic / electro-mechanical schematics and drawings.

Physical Demands

This position will require you to lift and/or carry 1-10lbs frequently and up to 50lbs occasionally. Other physical requirements include frequent standing, walking, sitting, communicating; and occasional reaching above your shoulder, climbing, squatting, kneeling, bending, and grasping. You will also be required to wear Personal Protective Equipment (PPE) while working.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM is hiring! Review all of the job details and apply today: