Automotive Service Advisor / ASM

Toyota of Greensboro; Greensboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Assistant Service Manager/Advisor at a forward-thinking dealership. This role offers a unique opportunity to grow in a customer-centric environment, providing exceptional service while managing the flow of the Service Drive Lane. With a focus on customer satisfaction, you will liaise between technicians and clients, ensuring effective communication and service delivery. Enjoy a 4-day work week, paid training, and a supportive atmosphere where your contributions are valued. If you're ready to advance your career in the automotive industry, this is the perfect opportunity for you!

Benefits

Paid training

Medical benefits

401(k) retirement plan with company match

Month-end bonus potential

Closed Sundays

4-day work week

Weekly guaranteed pay during training

Qualifications

• No previous management or Service Advisor experience required.
• Must be organized and have a friendly personality.

Responsibilities

• Oversee the flow of the Service Drive Lane ensuring prompt service.
• Act as liaison between technicians and customers for vehicle reports.

Skills

Customer service

Organizational skills

Communication skills

Education

High School Diploma

Tools

Tablet

Job description

We are seeking a Assistant Service Manager/Advisor (ASM) to join our Service team.

What We're Looking For

Our ideal candidate can work in a customer-facing, fast-paced environment with exceptional resiliency and composure. No previous management or Service Advisor experience is required but welcomed! If you are currently in a customer-facing role and looking to advance your career, this might be the right opportunity for you!

Why Toyota of Greensboro?

• Closed Sundays
• 4-day work week
• Weekly guaranteed pay during training
• Month-end bonus potential up to $1,500
• No experience necessary
• All Toyota training will be conducted in-house

WE OFFER:

• Paid training
• Medical benefits, including dental and vision
• 401(k) retirement plan with company match

RESPONSIBILITIES:

• Oversee the flow of the Service Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
• Act as the liaison between technicians and customers, providing vehicle reports and repair recommendations.
• Ensure that the daily inventory of technicians' time is ethically and consistently sold to service customers.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure high customer satisfaction.

REQUIREMENTS:

• Organized and friendly personality
• Attendance is mandatory
• Comfortable working on a tablet
• Valid driver's license and automobile insurance
• Applicants must be age 18 or older

All applicants must pass pre-employment testing, including background checks and drug tests. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.