Automotive Service Advisor Apprentice

Ewing Automotive Group; Plano (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance plans tailored to-s薪

Dental and Vision Insurance

401(k) with matching

Disability Insurance

Pet Insurance

Group Life Insurance

Flexible Spending Accounts

Critical Illness Insurance

Voluntary life and ADD coverage

Short-term Disability and Long-term DI

Competitive Pay Plans

Paid time off

Paid Holidays and Paid Time Off for社区

Job summary

Mercedes-Benz of Plano in Plano, TX is seeking a trainee Service Advisor to learn how to determine client needs, provide cost estimates, and assist in writing repair orders. You will support advisors, communicate with clients by phone or email, and complete required training to progress to independent client management.

This entry-level role offers benefits including medical, 401(k), paid time off, and growth opportunities. The dealership emphasizes CSI standards and efficient workflow.

Qualifications

• Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
• High school diploma or general education degree (GED)
• Customer service-oriented and friendly demeanor
• Ability to multitask and tend to several clients at once
• Positive attitude and willingness to work as a team; genuine interest in pursuing a career as an automotive Service Advisor

Responsibilities

• Shadows experienced Service Advisors to learn how to determine the needs of clients and collect information for service or repair diagnosis
• Learns to provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of costs
• Assists Service Advisors in writing Repair Orders, detailing problems and pertinent information, and securing clients' signatures for authorization of repair or service
• Observes and learns how to inform clients of repair diagnosis and sell repairs and services needed or required for proper operation
• Learns to present and manage extended warranties and complete required documentation
• Assists in inspecting quality of vehicles following repair or service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Supports Service Advisors in following up on the progress of each repair order during the day and contacting clients by phone or e-mail twice daily to notify changes to status or ETA
• Assists in notifying clients when repairs are completed and vehicles are ready for delivery
• Observes Service Advisors as they review and explain repairs and costs to clients upon completion of service
• Learns to document verbal, in person, and written approvals on repair orders and add‑on sales
• Assists in maintaining a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Assists in maintaining a record of status of special order parts
• Learns dealership standards for Customer Satisfaction Index (CSI) ratings and the practices used to maintain them
• Learns dealership standards for hours per repair order (HPR) and the practices used to maintain them
• Supports the service department with day‑to‑day operational needs, including greeting clients, answering phones, and coordinating with technicians, parts personnel, and porters
• Completes all assigned manufacturer, dealership, and vendor training courses within required timeframes
• Progresses toward independently managing their own clients and writing their own repair orders upon successful completion of the training period
• Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Job description

Mercedes-Benz of Plano in Plano, TX is seeking a trainee Service Advisor to learn how to determine client needs, provide cost estimates, and assist in writing repair orders. You will support advisors, communicate with clients by phone or email, and complete required training to progress to independent client management.

This entry-level role offers benefits including medical, 401(k), paid time off, and growth opportunities. The dealership emphasizes CSI standards and efficient workflow.