Automotive Service Advisor | $80K–$90K+ Earning Potential

Promotive; Hartford (CT); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

6 paid holidays

Friday lunches

Job summary

Roggi's Auto Service in Hartford, CT is seeking an experienced Automotive Service Advisor to build estimates, present repair recommendations, and keep customers informed through the repair process.

You will greet customers, prepare accurate estimates, review digital vehicle inspections, and coordinate with technicians from write-up to completion, while maintaining a strong focus on customer satisfaction and sales opportunities.

Qualifications

• Automotive service advising and independent repair estimating experience.
• 3+ years of relevant automotive experience preferred.
• Strong knowledge of automotive repairs and estimating.
• Ability to present recommendations and close sales while maintaining trust.
• Experience with digital vehicle inspections (DVI) and shop management software.

Responsibilities

• Greet customers, document vehicle concerns, and create accurate repair orders.
• Independently prepare estimates, including parts and labor.
• Explain repair and maintenance recommendations, present estimates, and obtain customer authorization.
• Review digital vehicle inspection findings and communicate clearly to customers.
• Coordinate with technicians to manage repair orders from write-up through completion.
• Provide customer updates by phone, text, and email.
• Identify service opportunities while maintaining a positive customer experience.

Skills

Automotive service advising

Independent repair estimating

Communication skills

Organization

Multitasking

Tools

Tekmetric

Shop management software

Job description

Automotive Service Advisor | $80K–$90K+ Earning Potential

Roggi's Auto Service
Location: Hartford, CT
Schedule: Monday–Friday | No Weekends
Earning Potential: $80,000–$90,000+ annually
Pay Type: Hourly + Uncapped Commission
Pay Schedule: Weekly

Know how to turn a great customer conversation into an approved repair order?

Roggi's Auto Service is looking for an experienced Automotive Service Advisor who can independently build estimates, confidently present repair recommendations, and keep customers informed throughout the repair process.

What makes this opportunity stand out:

• Active Shop: Approximately 75–100 vehicles weekly and a $1,300 average repair order.
• Benefits: Medical, dental, vision, PTO, and 6 paid holidays.
• Extra Perk: Company-provided Friday lunches.

About Roggi's Auto Service

Founded by automotive enthusiast and mechanic Henry Roggi, Roggi’s Garage has been a family-owned and operated business since before 1950. As the business grew, it expanded to a larger Hartford location, building a longstanding reputation for servicing European, foreign, and domestic vehicles.

Key Responsibilities

• Greet customers, document vehicle concerns, and create accurate repair orders.
• Independently prepare estimates, including parts and labor.
• Explain repair and maintenance recommendations, present estimates, and obtain customer authorization.
• Review digital vehicle inspection findings and communicate them clearly to customers.
• Coordinate with technicians to manage repair orders from write-up through completion.
• Provide customer updates and follow-ups by phone, text, and email.
• Identify appropriate service opportunities while maintaining a positive customer experience.

Qualifications

• Required: Automotive service advising and independent repair estimating experience.
• Preferred: 3+ years of relevant automotive experience.
• Strong knowledge of automotive repairs, maintenance services, and estimating.
• Ability to confidently present recommendations and close sales while maintaining customer trust.
• Excellent communication, organization, and multitasking skills.
• Experience with digital vehicle inspections and shop management software.
• Independent repair shop experience preferred; dealership experience considered. Tekmetric experience is a plus.

Compensation & Benefits

• Pay: $80,000–$90,000+ estimated annual earning potential, not guaranteed, based on hourly pay plus uncapped commission.
• Pay Schedule: Weekly.
• Insurance: Medical, dental, and vision coverage.
• Paid Time Off: PTO and 6 paid holidays.
• Work Schedule: Monday–Friday, approximately 7:30 AM start. No weekends.
• Team Perk: Company-provided Friday lunches.

Why Work Here?

• Variety of Vehicles: Work with customers who drive European, Domestic, and Asian vehicles, including fleet accounts.
• Modern Technology: Use Tekmetric and digital vehicle inspections to support estimating, customer communication, and repair order management.
• Sales-Focused Opportunity: Put your automotive knowledge, estimating skills, and customer relationships to work in an active independent repair shop.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job‑related pre‑employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.