Automotive Service Advisor: 60k–70k + Training & Growth

L0803 Coon Rapids Chrysler Dodge Jeep Ram; Coon Rapids (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors in Coon Rapids seeks a Service Advisor to welcome customers, identify maintenance needs, and manage repair orders from check-in to completion. You will coordinate with technicians, communicate timelines and costs, and drive customer satisfaction.

The role emphasizes warranty review, maintenance plans, and clear customer updates, with a focus on service retention and relationship building.

Qualifications

• 1+ years of automotive Service Advisor or Service Writer experience within a dealership or automotive repair environment.
• Experience creating and managing repair orders from vehicle check-in through completion.
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Experience working directly with automotive technicians to coordinate diagnosis, repair, and service recommendations.
• Experience using dealership management systems or automotive service software.
• Working knowledge of automotive maintenance, repair processes, warranty coverage, and manufacturer-recommended services.
• Experience supporting customer follow-up, service retention, and repair-order documentation.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Welcome customers and identify vehicle maintenance and repair needs.
• Create and manage repair orders throughout the service process.
• Review recommended maintenance, repairs, timelines, and costs with customers.
• Partner with technicians to coordinate diagnosis, repairs, and service recommendations.
• Provide proactive updates and communicate changes in repair status, cost, or completion time.
• Review warranty coverage, maintenance plans, manufacturer-recommended services, and available repair options.
• Maintain accurate customer, vehicle, and repair-order documentation.
• Review completed work and charges with customers at vehicle delivery.
• Build customer relationships through consistent communication and follow-up.
• Support customer satisfaction, retention, and overall service department goals.

Skills

Service Advisor experience

Repair orders management

Communicate maintenance & costs

Coordinate with technicians

Dealership software usage

Automotive maintenance knowledge

Customer follow-up

Valid driver's license

Tools

Dealership Management System

Job description

Lithia Motors in Coon Rapids seeks a Service Advisor to welcome customers, identify maintenance needs, and manage repair orders from check-in to completion. You will coordinate with technicians, communicate timelines and costs, and drive customer satisfaction.

The role emphasizes warranty review, maintenance plans, and clear customer updates, with a focus on service retention and relationship building.