Automotive Service Advisor

Meineke Car Care Centers, Inc.; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Meineke Car Care Centers, Inc. is seeking an entry-level Automotive Service Advisor in Worcester, MA. This full-time, on-site role involves addressing customer needs, managing vehicle maintenance, and ensuring clear communication with technicians to maintain customer satisfaction. Ideal candidates will have strong automotive repair skills and a commitment to excellent customer service.

Qualifications

• Proficiency in vehicle maintenance and automotive repair skills.
• Previous experience in the automotive industry preferred.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Address customer needs and provide reliable vehicle service advice.
• Manage daily schedules and ensure clear communication between customers and technicians.
• Maintain high customer satisfaction.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Education

High school diploma or equivalent

Technical school certificate or associate degree in automotive technology

Tools

Computer skills

Phone skills

Job description

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About the Company

Meineke Car Care Centers, Inc. has been serving America since 1972, known for customer service and quality workmanship. With over 900 franchises worldwide, Meineke is a trusted name in automotive repair. As part of Driven Brands, North America's leading automotive franchise holding company, Meineke benefits from collective support and synergies with other top automotive aftermarket companies. For more information, visit our website or connect with us on social media.

Role Description

This is a full-time, on-site position for an Automotive Service Advisor at our Worcester, MA location. Responsibilities include addressing customer needs, vehicle maintenance and repairs, and maintaining high customer satisfaction. Tasks involve managing daily schedules, providing reliable vehicle service advice, and ensuring clear communication between customers and technicians.

Qualifications

• Proficiency in vehicle maintenance and automotive repair skills
• Excellent customer service and satisfaction skills
• Strong verbal and written communication skills
• Experience managing clients and automotive needs
• Problem-solving skills and attention to detail
• Ability to work in a fast-paced, team-oriented environment
• High school diploma or equivalent required; technical school certificate or associate degree in automotive technology is a plus
• Previous experience in the automotive industry is strongly preferred
• Good computer and phone skills

Seniority Level

Entry level

Employment Type

Full-time

Industry

Automotive

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