Automotive Service Advisor - Ford

Hinderer Ford; Washington Oaks (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Hinderer Ford is seeking a passionate Automotive Service Advisor to join our family-oriented team. The role involves building customer relationships, facilitating vehicle maintenance, and providing exceptional service. Candidates must showcase strong communication skills and a commitment to client satisfaction, ensuring each visit is memorable.

Qualifications

• Must pass a background check including drug screening.
• Must have a valid driver’s license and be eligible for auto insurance coverage.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Handles customer complaints and maintains high satisfaction standards.
• Prepares repair orders and explains costs to customers.

Skills

Customer Service

Communication

Problem Solving

Job description

The Hinderer Difference

At Hinderer Motor Company, we’re more than just a dealership — we’re a family-driven organization that values people, passion, and purpose.

Our mission is simple: to create first-class experiences that excite and inspire, whether for our clients or our associates. At each of our stores, we foster a welcoming environment where everyone feels valued and supported. We believe in going above and beyond to make a difference, because excellence isn’t just a goal — it’s our way of life.

Guided by our core values of Client Care, Integrity, Continuous Improvement, and Passion, we’re committed to doing what’s right for our clients, our associates, and our community. Every day, we strive to deliver joy, satisfaction, and unforgettable moments, ensuring that Hinderer Motor Company is a place where dreams move forward.

We love what moves you!

About the Role: Service Advisor

Overview

The Automotive Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers’ experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Duties & Responsibilities

• Advises customers about necessary service for routine maintenance.
• Helps identify mechanical problems by questioning the customer or doing visual inspections or road tests.
• Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
• Maintains high customer satisfaction standards & handles customer complaints.
• Prepares repair orders showing time, cost, and labor estimates for service.
• Explains the work performed and the repair order charges to the customer.
• Schedules service appointments.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to a test technician.
• Refers to service history, inspects vehicles, and recommends additional needed services.
• Advises customers on vehicle care and the value of maintaining their vehicles according to manufacturers' specifications.
• Provides complete and accurate written estimates for labor and parts.
• Obtains customer's signature on repair orders; provides a copy to the customer.
• Establishes customer's method of payment and obtains credit approval if necessary.
• Checks on repair progress throughout the day, contacts customers regarding any changes, explains costs and time requirements in detail, and gets proper authorization before additional repairs.
• Reviews repair orders to ensure work is completed, notes additional work and authorizations, and closes repair orders appropriately.
• Ensures vehicles are parked in assigned areas, locked, and keys are properly marked and stored.
• Handles telephone inquiries regarding appointments and work in progress.
• Inspects vehicles for body work, informs customers if work is needed, and provides estimates for body repairs.
• Maintains a professional appearance.
• Keeps work area clean and performs other tasks as assigned.

Job Requirements

• Must pass a background check including drug screening.
• Must have a valid driver’s license and be eligible for auto insurance coverage under our company plan.
• Must satisfy I-9 employment verification requirements.