Automotive service advisor

James Chevrolet; City of Johnstown (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

James Chevrolet is looking for an experienced Automotive Service Advisor to enhance customer satisfaction and efficiently manage service operations. The successful candidate will serve as an essential link between customers and technicians, ensuring that service tasks are completed timely and accurately while fostering long-term customer relationships.

Benefits

Health, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Employee discounts on vehicle purchases and services

Qualifications

• Previous experience as an automotive service advisor.
• Strong knowledge of automotive maintenance and repair procedures.
• Proficiency in computer systems and software.

Responsibilities

• Greet customers and listen to their concerns regarding their vehicles.
• Provide accurate and detailed estimates for repairs and services.
• Coordinate with service technicians to ensure timely quality repairs.

Skills

Customer service

Communication

Multitasking

Job description

Description of the Role

James Chevrolet is seeking an experienced Automotive Service Advisor to join our team in Johnstown, New York. As an Automotive Service Advisor, you will be responsible for providing exceptional customer service and acting as a liaison between our customers and our service technicians.

Responsibilities

• Greet customers and listen to their concerns regarding their vehicles
• Perform vehicle walk-arounds to identify maintenance and repair needs
• Provide accurate and detailed estimates for repairs and services
• Keep customers informed about the status of their vehicles throughout the service process
• Coordinate with service technicians to ensure timely and quality repairs
• Address customer questions and concerns in a professional and courteous manner

Requirements

• Previous experience as an automotive service advisor
• Strong knowledge of automotive maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to multitask and prioritize work in a fast-paced environment
• Proficiency in computer systems and software

Benefits

• Competitive annual compensation: $45,000 - $70,000
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on vehicle purchases and services

About the Company

James Chevrolet is a well-established automotive dealership in Johnstown, New York. We are committed to providing exceptional service and quality vehicles to our customers. With a dedicated team of professionals, we strive to exceed customer expectations and build long-lasting relationships. Join our team and be a part of our success!