Lia Hyundai Albany - Automotive Service Advisor

Lia Auto Group; City of Albany (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading automotive service center is seeking an Automotive Service Advisor in Albany, NY, to manage customer service and technician workflows in a fast-paced environment. Candidates must have a high school diploma, strong customer service skills, and excellent communication abilities. The position offers competitive compensation, a supportive team, and comprehensive benefits.

Benefits

Medical, Dental and Vision

401K Plan with Employer Match

Paid Time Off

Employee vehicle purchase plans

Company provided uniforms

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills required.
• Basic computer skills necessary.

Responsibilities

• Oversee flow of Drive Lane, ensuring prompt customer service.
• Take ownership of the customer's experience and communication.
• Distribute technician work efficiently.

Skills

Customer Service

Communication

Basic Computer skills

Positive Attitude

Education

High School Diploma or Equivalent

Job description

Lia Hyundai Albany - Automotive Service Advisor

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Lia Hyundai Albany - Automotive Service Advisor

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Lia Hyundai Albany is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE: $50K-$80K+

SIGN ON BONUS: N/A

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license
  
  

Key Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
  
  

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms
  
  

About Us

Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.

Community

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Salary: $50000.00 - $80000.00 per year

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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