Automotive Service Advisor

Szott M - 59 Jeep; White Lake Charter Township (MI); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

$65,000–$130,000 annual earning potens

401(k) with employer matching

Health, dental, and vision insurance

Paid time off and training

Employee discounts

Flexible scheduling

Professional development and advance­-

Job summary

Szott M-59 Jeep in White Lake, MI is seeking an experienced Automotive Service Advisor / Service Writer to join the service department and help deliver an exceptional customer experience.

The role requires excellent communication, organization, and the ability to manage multiple repair orders, create estimates, and coordinate repairs from intake to completion, with earning potential reflected in a $65,000–$130,000 salary range.

Qualifications

• Minimum of two years of automotive service advisor or service writer experience.
• At least one year of experience at a Stellantis-branded dealership.
• Proven success in automotive service sales and customer satisfaction.

Responsibilities

• Greet customers and accurately document their vehicle concerns
• Create and manage repair orders
• Perform test drives when appropriate to help verify symptoms
• Review technician findings and explain recommended repairs
• Provide accurate estimates for parts, labor, and completion times
• Obtain authorization and keep customers updated throughout the repair process
• Recommend factory-scheduled maintenance and needed services
• Coordinate customer-pay, factory-warranty, and extended-warranty repairs
• Maintain Customer Satisfaction Index standards established by Stellantis

Skills

Automotive service advising

Customer service

Sales

Communication

Time management

Multitasking

Tools

Tekion

DealerConnect

Mopar

Jeep experience

Job description

Automotive Service Advisor / Service Writer – Jeep Dealership

Szott M-59 Jeep – White Lake, MI 48383
Full-Time | Pay: $65,000–$130,000 per year

Join the Szott M-59 Jeep Team!

Szott M-59 Jeep is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. We offer excellent earning potential, long-term career opportunities, and a positive team environment where employees are valued.

The Service Advisor is the main point of contact between customers and technicians. This position requires excellent communication, organization, sales ability, and a commitment to delivering an exceptional customer experience.

Responsibilities

• Greet customers and accurately document their vehicle concerns


• Create and manage repair orders


• Perform test drives when appropriate to help verify symptoms


• Review technician findings and explain recommended repairs


• Provide accurate estimates for parts, labor, and completion times


• Obtain authorization and keep customers updated throughout the repair process


• Recommend factory-scheduled maintenance and needed services


• Coordinate customer-pay, factory-warranty, and extended-warranty repairs


• Maintain Customer Satisfaction Index standards established by Stellantis

Requirements

• Minimum of two years of automotive service advisor or service writer experience


• At least one year of experience at a Stellantis-branded dealership


• Proven success in automotive service sales and customer satisfaction


• Excellent communication, organization, and time-management skills


• Ability to manage multiple repair orders in a fast-paced environment


• Tekion, DealerConnect, Mopar, or Jeep experience is preferred


• Valid driver’s license with an acceptable driving record


• Ability to complete applicable background and drug screenings

Benefits

• $65,000–$130,000 annual earning potential


• 401(k) with employer matching


• Health, dental, and vision insurance


• Paid time off and training


• Employee discounts


• Flexible scheduling


• Professional development and advancement opportunities

Schedule and Location

• 8- to 10-hour shifts


• Monday through Friday


• Weekends as needed


• White Lake, Michigan 48383

Join a growing Jeep dealership where hard work is recognized and employees have the opportunity to build a rewarding, long-term career.

Szott M-59 Jeep is an equal-opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.