Automotive Service Advisor - Flexible Scheduling & Growth

Szott M - 59 Jeep; White Lake Charter Township (MI); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

$65,000–$130,000 annual earning potens

401(k) with employer matching

Health, dental, and vision insurance

Paid time off and training

Employee discounts

Flexible scheduling

Professional development and advance­-

Job summary

Szott M-59 Jeep in White Lake, MI is seeking an experienced Automotive Service Advisor / Service Writer to join the service department and help deliver an exceptional customer experience.

The role requires excellent communication, organization, and the ability to manage multiple repair orders, create estimates, and coordinate repairs from intake to completion, with earning potential reflected in a $65,000–$130,000 salary range.

Qualifications

• Minimum of two years of automotive service advisor or service writer experience.
• At least one year of experience at a Stellantis-branded dealership.
• Proven success in automotive service sales and customer satisfaction.

Responsibilities

• Greet customers and accurately document their vehicle concerns
• Create and manage repair orders
• Perform test drives when appropriate to help verify symptoms
• Review technician findings and explain recommended repairs
• Provide accurate estimates for parts, labor, and completion times
• Obtain authorization and keep customers updated throughout the repair process
• Recommend factory-scheduled maintenance and needed services
• Coordinate customer-pay, factory-warranty, and extended-warranty repairs
• Maintain Customer Satisfaction Index standards established by Stellantis

Skills

Automotive service advising

Customer service

Sales

Communication

Time management

Multitasking

Tools

Tekion

DealerConnect

Mopar

Jeep experience

Job description

Szott M-59 Jeep in White Lake, MI is seeking an experienced Automotive Service Advisor / Service Writer to join the service department and help deliver an exceptional customer experience.

The role requires excellent communication, organization, and the ability to manage multiple repair orders, create estimates, and coordinate repairs from intake to completion, with earning potential reflected in a $65,000–$130,000 salary range.