Assistant Service Manager (Jeep Dealership)

Susquehanna Automotive; Wrightsville (PA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

401k with match

Employee discount

Job summary

Susquehanna Chrysler Dodge Jeep Ram in Wrightsville, PA seeks an Assistant Service Manager to support the Service Manager with daily administrative duties, serve as a customer service advocate, and write a small portion of RO's.

The ideal candidate has 3+ years of automotive technical experience or 3+ years in service writing, with excellent typing skills, strong computer literacy, and proven leadership ability to train service staff and colleagues.

Qualifications

• 3+ years experience as a service advisor or 3+ years as a technician.
• CDJR experience preferred but not required.
• World class customer service skills.
• Excellent typing skills.
• Highly proficient computer literacy.
• Disciplined in following procedures without supervision.
• Detail oriented.
• Effective communication skills.
• Ability to read the situation and adjust accordingly.
• Consistent high performing sales/customer satisfaction scores.

Responsibilities

• Assist the Service Manager with daily administrative duties.
• Act as a customer service advocate for clients.
• Write a small portion of RO's.
• Manage and coach others, lead by example, and train with the Service Advisors and Service Manager.

Skills

Automotive experience

Service writing

Customer service

Typing skills

Computer literacy

Communication skills

Attention to detail

Sales & satisfaction

Saturday availability

Job description

Expected Income: 100K+

Seeking: Individual with 3+ Years Automotive Technical Experience OR 3+ Years Service Writing Experience

Position: Assistant Service Manager

Susquehanna Chrysler Dodge Jeep Ram is seeking a well spoken individual to assist the Service Manager with daily Administrative duties, acting as a customer service advocate and writing a small portion of RO's. This position is not a Service Advisor position. Managing and coaching others, leading by example and routinely training with the Service Advisors and Service Manager will be needed.

Income: 100K Annually (Base + Commission on Labor Gross Profit)

Requirements:

• Minimal 3+ years experience as a service advisor OR 3+ years as a technician
• CDJR experience is greatly preferred but not required
• World Class customer service skills
• Excellent Typing Skills
• Highly Proficient Computer Literacy
• Disciplined in following procedure without supervision
• Detail oriented
• Effective communication skills
• Ability to read the situation and adjust accordingly
• Consistent high performing sales/customer satisfaction scores
• Ability to work Saturday rotation
  

Benefits:

• Team Culture and Work Professionalism creates a great team
• Paid Time Off
• Paid Holidays
• Multiples Options of Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with employee match program
• Competitive Pay Plans
• Employee discount

Schedule:

• Monday to Friday
  • 830AM-600PM
• Weekend availability
  • 730AM-100PM Every 4th Saturday

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Automotive Industry: 3 years (Preferred)
• customer service: 4 years (Preferred)