Automotive Service Advisor

AAA; Tucson (AZ); On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

11 Paid Holidays

PTO 17 days first year

22 days off in year two

401K Matching up to 6%

Tuition reimbursement for ASE

Job summary

AAA seeks a Service Advisor to deliver an outstanding member experience and to manage the workflow for technicians. You will listen, ask questions, and ensure the vehicle is properly diagnosed while maintaining high customer satisfaction.

Responsibilities include scheduling work, preparing estimates, and coordinating service activities. You should have automotive knowledge, 3-5 years in auto repair, a valid driver's license, and ideally ASE certification.

Qualifications

• Must possess a valid driver’s license with a safe driving record.
• High School Diploma or GED.
• 3-5 years industry experience in auto repair.
• Automotive Service Excellence certification desired.

Responsibilities

• Interact with members to determine their auto repair needs and meet expectations for great service.
• Accurately document repairs, diagnostic and maintenance work in the shop management system.
• Ensure BAR requirements are met in Repair Order preparation and documentation.
• Source and estimate all needed parts for repairs to customer vehicles.
• Suggest repairs for safety and performance and prioritize for customers by importance.
• Review repairs with customers from estimate to final payment and ensure understanding.
• Perform minimal record keeping and other administrative tasks to support the business.
• May travel to different locations as needed.

Skills

Customer service

Communication

Time management

Math skills

Computer literacy

Automotive knowledge

Manual transmission driving

Shop software

Interpersonal skills

Education

High School Diploma or GED

ASE Certification desired

Tools

Shop management system

Microsoft Office

Email

Job description

Overview

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class.

Compensation & Benefits

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one
• 22 days off in year two
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications

State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins

A free AAA Membership and numerous employee discounts

Trusted Brand for over 120 years with 65 Million+ members in North America

Closed Sundays

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Responsibilities

• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system.
• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation.
• Sources and estimates all needed parts for repairs to customer vehicles.
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business.
• May require travel to different locations on an as needed basis.

Knowledge, Skills & Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
• Effective organization, interpersonal and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Strong Member service focus.
• Automotive/mechanical background.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.

Education & Experience / Licenses & Certification / Requirements

• Must possess a valid driver’s license with a safe driving record.
• High School Diploma or equivalent certification (GED).
• 3-5 years industry experience in auto repair.
• Automotive Service Excellence certification desired.

Work Environment / Physical Requirements

• Ability to lift and or carry up to 40lbs.
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders.