Automotive Service Advisor

L0555 Wilde Toyota; West Allis (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Job summary

Wilde Toyota in West Allis, WI is seeking an Automotive Service Advisor to join our on-site team. You will welcome customers, identify service needs, explain repairs, and prepare repair orders. The role supports evenings, weekends, and holidays as needed to meet customer demand.

With 1+ years in automotive service, you will use ADP, discuss estimates, obtain approvals, and coordinate with technicians while delivering a positive customer experience.

Qualifications

• 1+ years of automotive experience.
• Comfortable using computers and learning dealership systems.
• Ability to accurately enter repair orders and customer information.
• Basic math skills for reviewing costs and processing payments.
• Valid driver's license and acceptable driving record.

Responsibilities

• Welcome customers and identify vehicle service needs.
• Listen to concerns and recommend services.
• Conduct vehicle walk-arounds and multi-point inspections.
• Explain repairs, pricing, and completion times.
• Prepare accurate repair orders and estimates in ADP.
• Obtain customer approval for maintenance and repairs.
• Coordinate repair orders and communicate with technicians.
• Keep customers informed throughout the repair process.
• Review inspection results and additional recommendations with customers.
• Process payments and review work at delivery.
• Build customer relationships through clear communication.

Skills

Automotive experience

Computer literacy

Basic math

Repair orders data entry

Tools

ADP

Job description

Dealership: L0555 Wilde Toyota Wilde Toyota Hiring: Automotive Service Advisor Pay: To be discussed during in-person interview Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Service Manager Onsite in West Allis, Wisconsin

Why Join Our Team?

A Reputation You Can Be Proud Of

Join a dealership recognized by customers for helpful, respectful, and professional service. Wilde Toyota has earned thousands of customer reviews and multiple Toyota awards for customer satisfaction and dealership excellence.

Recognized by Toyota

Wilde Toyota has earned honors including the Toyota President's Award, Customer Relations Excellence Award, Toyota Service Excellence Award, and Toyota Parts Excellence Award.

Opportunities to Grow

Build valuable skills and develop your automotive career within a full-service Toyota dealership.

Our sales, service, parts, finance, and support teams work together to deliver a strong customer experience.

A Team-Focused Environment

Bring your experience, ideas, and enthusiasm to a team committed to helping customers and supporting one another.

What You'll Do

• Welcome customers and identify their vehicle service needs.
• Listen to customer concerns and recommend appropriate services.
• Conduct vehicle walk-arounds and offer multi-point inspections.
• Explain recommended repairs, pricing, and expected completion times.
• Prepare accurate repair orders and estimates in ADP.
• Obtain customer approval for maintenance and repair recommendations.
• Coordinate repair orders and communicate with service technicians.
• Keep customers informed throughout the repair process.
• Review inspection results and additional service recommendations with customers.
• Process payments and review completed work at vehicle delivery.
• Build customer relationships through clear communication.
• Follow dealership service, customer contact, and delivery processes.

What You'll Bring

• Comfortable using computers and learning dealership systems.
• 1+ Years of automotive experience
• Ability to accurately enter repair orders and customer information.
• Basic math skills for reviewing costs and processing payments.
• Valid driver's license and acceptable driving record.

Why this works b

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability