Service Advisor

L0105 Lithia Home Office; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Employee discounts

Career growth

Job summary

Wilde Toyota is seeking a Service Advisor to be the main point of contact for customers through the service process. You will identify concerns, communicate recommendations, coordinate with technicians, and ensure a professional experience from start to finish.

The role emphasizes communication, follow-through, accuracy, and delivering an excellent guest experience in a high-volume setting with the support of Lithia & Driveway.

Qualifications

• Strong communication and customer service skills.
• Experience in automotive, dealership, hospitality, retail, or customer service is encouraged.
• Previous Service Advisor experience preferred.

Responsibilities

• Greet customers in a friendly, professional, and timely manner.
• Document service needs accurately and manage repair orders with detail.
• Review maintenance needs and recommended repairs with customers.
• Provide clear estimates, timelines, and updates throughout the visit.
• Coordinate with technicians and obtain customer approvals when needed.
• Process payments and review completed work at delivery.
• Maintain urgency in a high-volume service environment.

Skills

Communication

Customer service

Organization

Follow-up

Valid driver's license

Job description

Dealership:

L0555 Wilde Toyota

Service Advisor

Wilde Toyota

Are you a people-first communicator who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and being the person who keeps everything moving? Wilde Toyota is looking for a driven, customer-focused Service Advisor to join our busy service team.

This is a great opportunity for someone who understands the importance of communication, urgency, follow-through, and creating a smooth service experience from start to finish. Whether you bring automotive service experience or a strong customer service background with the motivation to learn, we want to connect with you.

At Wilde Toyota, you’ll be part of a high-volume dealership backed by Lithia & Driveway, one of the largest automotive retailers in the country. We offer the structure, training, and support to help you grow your career in automotive service.

What You’ll Do

As a Service Advisor , you will serve as the main point of contact for customers throughout the service process. You’ll help identify customer concerns, communicate service recommendations, coordinate with technicians, and ensure every guest receives a professional and positive experience.

Responsibilities include:

• Greet customers in a friendly, professional, and timely manner
• Listen to customer concerns and accurately document service needs
• Create and manage repair orders with accuracy and attention to detail
• Review vehicle maintenance needs and recommended repairs with customers
• Provide clear estimates, timelines, and updates throughout the service visit
• Partner with technicians to understand repair recommendations and service status
• Communicate additional service needs and obtain customer approval when needed
• Follow up with customers to ensure they feel informed and supported
• Process payments and review completed work at vehicle delivery
• Maintain a strong sense of urgency in a high-volume service environment
• Deliver an experience that helps earn customers for life

What We’re Looking For

The ideal candidate is professional, outgoing, organized, and comfortable working with customers in a fast-paced setting. Strong communication and follow-through are key.

Qualifications include:

• Previous Service Advisor experience preferred, but not required
• Automotive, dealership, hospitality, retail, or customer service experience encouraged
• Strong communication and customer service skills
• Ability to stay organized and calm in a busy environment
• Comfortable learning service processes, systems, and repair recommendations
• Strong attention to detail and follow-up
• Positive attitude and team-first mindset
• Valid driver’s license and acceptable driving record

Why Join Wilde Toyota?

At Wilde Toyota, we believe great service starts with great people. You’ll join a team that values teamwork, accountability, customer care, and career growth.

We offer:

• High-volume service department with strong customer traffic
• Career growth opportunities within Wilde Toyota and Lithia & Driveway
• Training and support to help you succeed
• Team-focused environment
• Competitive pay plan
• Medical, dental, and vision benefits
• Paid time off
• 401(k) with company match
• Employee discounts
• Opportunity to build a long-term career in automotive service