Automotive Service Advisor

Landmark Ford; Tigard (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Landmark Ford, a family-owned dealership in Oregon, as a Service Advisor. You will manage customer service for automotive repairs, ensuring exceptional customer experiences and service quality. This role offers competitive pay, training, and a full benefits package, within a supportive working environment.

Benefits

State of the Art Equipment

Full Benefit Package, including 401k with matching

Bonus plans and Spiff programs

Training

Professional working environment

Qualifications

• Exemplary customer service skills are a must.
• Previous Service Advisor experience preferred.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Consult and interpret customer needs for the technicians.
• Serve as the primary point of contact for all automotive service and repair matters.
• Continuously keep the customer updated on repair needs and completion times.

Skills

Customer service

Communication

Problem solving

Tools

X-Time

CDK

Job description

JOIN A TEAM THAT VALUES YOU!

About us:

Family owned and operated since 1979 Landmark Ford Inc. works to create a comfortable and welcoming environment for our team members and guests. With a culture of recognition and a reputation for excellence Landmark teammates are empowered to take ownership in their job and make a difference. Landmark is a place where talent is recognized and internal growth is promoted, making it an ideal organization in which to develop a long and successful career.

About the position:

With a commitment to providing an excellent work life balance, our teams work an innovative schedule. Landmark Ford, Inc. the largest Ford/Lincoln Service department in the Northwest seeks a customer focused individual to work as a service advisor. You will be managing a team with out innovative team concept; large established customer base; great benefits and income opportunity. Highly competitive pay!

Job Responsibilities:

• • Consult and interpret customer needs for the technicians
• • Serve as the primary point of contact for all automotive service and repair matters
• • Understand customers' problems and arrange for appropriate service
• • Prioritize required services, and offer options
• • Set and manage the expectations of the service delivery for both the customers and mechanics
• • Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• • Exemplary customer service skills are a must
• • Previous Service Advisor experience preferred
• • Dealership experience required- preferably Ford dealership experience.
• • X-Time and/or CDK experience preferred
• • Must have computer proficiency
• • Valid driver's license with acceptable driving record

Dealership Commitment/Benefits:

• State of the Art Equipment
• Factory Trained Technicians
• • Very competitive wages
• • Training
• • Full Benefit Package, including 401k with matching
• • Bonus plans and Spiff programs in place
• • Professional working environment

Apply to start your career as a Service Advisor with Landmark Ford today. Must possess a valid driver's license with a clean driving record. Ability to pass post job-offer drug screen; physical; background check and motor vehicles data search.

Landmark Ford, Inc. promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race, color, religion, national origin, citizenship, sex, sexual orientation, gender identity, age, disability and qualified veteran status.

Equal employment opportunity includes, but is not limited to, recruitment, hiring, promotion, termination, compensation, benefits, transfers, education, and social and recreational programs