Bilingual Automotive Service Advisor

Ice Cold Air Discount Auto Repair; Turner (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Ice Cold Air Discount Auto Repair is looking for a skilled Bilingual Automotive Service Advisor to enhance customer experiences while ensuring operational efficiency. Ideal candidates will have strong communication skills in English and Spanish and 2+ years of automotive advisory experience. Join our family-oriented workplace focused on delivering exceptional service and customer satisfaction.

Benefits

Competitive salary

Health insurance reimbursement

Paid time off

Professional development opportunities

Qualifications

• Fluency in English and Spanish (written and spoken).
• 2+ years of experience in automotive service advisement.
• Foundational knowledge of automotive systems/repairs.

Responsibilities

• Serve as the primary point of contact for customers.
• Provide accurate cost and time estimates.
• Proactively recommend maintenance services.

Skills

Bilingual communication

Customer service

Problem-solving

Multitasking

Education

ASE certification or technical training (plus)

2+ years of experience in automotive service

Tools

Automotive software

Microsoft Office

Job description

At Ice Cold Air, we take care of people. We understand that relationships are everything.

Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.

If this sounds like you, apply here.

We’re seeking a skilled Bilingual Automotive Service Advisor (English/Spanish) to join our team and enhance customer experiences while driving operational efficiency. This role combines technical expertise, exceptional communication, and a passion for delivering top-tier service.

Key Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman’s terms, and handle billing.
• Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Qualifications

• Fluency in English and Spanish (written and spoken).
• 2+ years of experience in automotive service advisement, customer service, or related roles.
• Foundational knowledge of automotive systems/repairs (ASE certification or technical training is a plus).
• Strong multitasking, problem-solving, and interpersonal skill2 .
• Proficiency with automotive software and office tools (e.g., Microsoft Office).
• Tech Savvy must be able to navigate cellular phones and tablets with ease.

Why Join Us?

• Competitive salary, health insurance reimbursement and retirement plans.
• Paid time off, professional development opportunities, and a supportive team environment.
• Career growth in a dynamic, customer-focused automotive service setting.

Apply Today!
We value diversity and encourage applicants from all backgrounds to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our History

Ice Cold Air was built on a foundation of a family-owned and operated auto repair business and continues with those same values over 40 years later. Our Company History dates back to 1969 when our founder opened a shop in Orlando Florida calibrating speedometers.

Quickly the speedometer customers began asking for more services and the business known as Ice Cold Air was born. Specialty auto air conditioning in Florida was a great concept waiting to happen. Over the next 30 years, auto air conditioning came to represent 50% of our total annual service.

Operations moved to Clearwater Florida in 1977, and more locations were added to the family. This was a turning point for the company and it was during this time that many of our fun and off-the-wall marketing campaigns were born. The discount auto repair business became who we are but that didn’t mean we couldn’t have fun. In fact, maybe you’ve seen some of the old crazy commercials!

In order to provide better service to customers, the existing shops became franchised locations in 1993. Having an owner-operator on the premises of each location gave the personal service that is still important to us today.

Want to be part of the team?
At Ice Cold Air Discount Auto Repair, we strive to be the employer of choice in the Auto Repair industry at all levels. We are always looking for qualified individuals to join our team of automotive service professionals.

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Or apply here.

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