Automotive Service Advisor - Remote

Enterprise Holdings Inc.; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

Enterprise Fleet Management is seeking a Service Advisor to support fleet maintenance through expert advice and client interaction. This full-time remote position requires automotive expertise and customer service skills, with a focus on maintaining vehicle performance and minimizing downtime.

Benefits

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Profit sharing

Qualifications

• Minimum of four current ASE certifications required.
• Six months of customer service experience.
• Two years of automotive maintenance or repair experience.

Responsibilities

• Provide timely advice on repair orders via phone and email.
• Negotiate pricing changes and assess warranty applications.
• Analyze clients' needs and recommend solutions.

Skills

Customer Service

Detail Oriented

Communication

Education

Degree in Automotive Technology

Tools

Microsoft Office

Job description

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Service Advisor!

The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.

This is a full-time work from home position that will allow you to work 100% from your home residence in Indianapolis, IN or surrounding counties. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

The pay range for this position is $24.07 to $26.07 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
• This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T1-T8, E1-E3, L1-L3, F1, G1, C1, & X1.

**Applicants must have a minimum of four (4) approved ASE certifications that arecurrent to apply for this position - no expiredASE's will be considered **

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 745,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities include:

• Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
• Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
• Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
• Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
• Field calls from drivers, evaluate specific needs to locate and suggest proper and cost effect service locations for clients

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Minimum Qualifications:

• Must be 18 years of age or older
• Must live in Indianapolis, IN or surrounding counties
• Must live in the state of Indiana
• Must have a minimum of 4 approved ASE certifications that are current
• Six (6) months of customer service experience required
• Two (2) years automotive maintenance, repair consultation or dealership service department experience required
• Degree in Automotive Technology preferred
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)