Automotive Service Advisor

AMIGO AUTO REPAIRS INC; Tennessee; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid Holidays & Birthdays

Bonus based on performance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Parental leave

Job summary

AMIGO AUTO REPAIRS INC is looking for an Automotive Service Advisor who will focus on sales while guiding customers through their vehicle service experience. This role involves handling customer inquiries, advising on necessary repairs, and ensuring customer satisfaction.

Candidates should have a minimum of 3 years' experience with proven skills in customer service and proficiency with technology. A competitive salary ranging from $60,000 to $100,000 annually is offered, with various benefits such as paid holidays and opportunities for advancement.

Qualifications

• 3+ years of experience as a Service Advisor.
• Strong communication skills in both verbal and written formats.
• Experience with estimating, parts ordering, and DVI's.

Responsibilities

• Handle customer inquiries professionally.
• Greet customers and perform drop-off inspections.
• Advise on necessary repairs and sell services.

Skills

Fluent English

Customer Service

Proficient with Technology

Sales Orientation

Tools

Shop management systems

Job description

Benefits

• Paid Holidays & Birthdays
• Bonus based on performance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave

Are you a dynamic, motivated, and ambitious individual with a genuine enthusiasm for assisting others? Do you flourish in a customer-focused setting and aim to achieve excellence in your professional journey? If the answer is yes, we welcome you to join our team!

Key Attributes We're Looking For:

• Motivated: A self-starter who is driven to achieve success.
• People Person: Enjoy interacting with customers and building positive relationships.
• Team Oriented: Works well with team members to achieve common goals
• Communication Skills: Strong written and verbal communication abilities.
• Problem Solver: Quick-thinking and adept at finding solutions.
• Patient: Able to handle customer concerns with empathy and understanding.
• Tech-Savvy: Comfortable with technology and quick to adapt to new software.
• Sales Oriented: Understand the importance of sales in the service advisor role.

Job Description

As an Automotive Service Advisor, your primary focus will be on sales. While handling various responsibilities such as reception, parts, and dispatch, your goal is to guide customers through their vehicle service experience and ensure their satisfaction.

Basic Skills Requirements

• Communication (Written and Verbal) - Fluent English required, Spanish a plus
• Customer Service
• Proficient with Technology and Quick to Learn New Software

Duties

• Handle customer inquiries professionally and warmly to encourage them to bring their vehicles to the shop.
• Greet customers, address their concerns, and perform a thorough drop‑off inspection.
• Clearly communicate customer concerns to technicians for effective problem resolution.
• Advise customers on necessary repairs, gain agreement, and sell services profitably.
• Manage parts ordering and receipt according to shop policy.
• Ensure adherence to the shop's workflow system.
• Perform final quality control on completed work and review repairs with customers.
• Schedule future services and follow up on recommended repairs.
• Explain the referral program to customers and maintain follow‑up communications.
• Proactively reach out to customers to fill the shop's schedule during slower periods.

Experience

• At least 3 years Service Advisor experience required
• Strongest candidates will have experience with shop management systems such as Tekmetric, Mitchell, Napa Tracs, Shopware, Shop Boss, etc.
• Experience with estimating, parts ordering, and DVI's

About Amigo Auto Repairs, Inc.

As a family‑owned and independent automotive repair shop with over a decade of experience, we have consistently pursued excellence in every aspect of our operations. Over the past 10 years, our commitment has been to enhance the quality of our services, elevate customer experiences, and improve the overall well‑being of our dedicated team. Leveraging cutting‑edge technologies in shop workflow management, diagnostics, and equipment, we've achieved an impressive growth year after year. Looking ahead, we are poised to sustain this growth, offering increased opportunities for both our valued employees and the broader community.

Compensation: $60,000.00 - $100,000.00 per year

Welcome to Amigo Auto Repairs

The Preferred Choice for Qualified Auto Repair

At Amigo Auto Repair, we’re committed to providing you with the best auto repair services around. With a focus on honest, upfront pricing and high‑quality auto services for all of your automotive needs, we strive to deliver auto repair services that go above and beyond what other repair shops offer.

At Amigo Auto Repair, we understand how important it is for our customers to keep their vehicles in good working order while also saving money. That is why we provide skilled and economical auto maintenance to our customers.

Apply Now and Drive Your Career Forward!