Service Advisor

Button Chrysler Jeep Dodge Ram; Kokomo (IN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts on vehicles

Job summary

Button Chrysler Jeep Dodge Ram, located in Kokomo, Indiana, is seeking a motivated Automotive Service Advisor to join their service team. This role is critical in providing an exceptional customer experience and serves as the primary liaison between customers and service technicians.

The ideal candidate will have previous experience as an automotive service advisor and possess strong customer service skills. The position also offers competitive compensation, medical benefits, and opportunities for career advancement within the Chariot Automotive Group.

Qualifications

• Previous automotive service advisor experience required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues and create repair orders.
• Provide service estimates and resolve customer concerns.

Skills

Customer service skills

Communication skills

Basic automotive knowledge

Organizational skills

Problem-solving skills

Proficiency with computer systems

Job description

Overview

Button CDJR, a proud member of the Chariot Automotive Group, is seeking a motivated and customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor plays a critical role in delivering an exceptional customer experience by serving as the primary liaison between our customers and service technicians. Apply today to start your career with the Chariot Automotive Group.

Responsibilities

• Greet customers promptly and professionally in person and by phone
• Listen to customer concerns and accurately document vehicle issues
• Create and manage repair orders with clear, detailed service recommendations
• Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
• Provide service estimates and keep customers informed throughout the repair process
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Ensure accuracy of paperwork, billing, and warranty documentation
• Resolve customer concerns in a professional and timely manner
• Maintain service records using dealership management systems

Qualifications

• Previous automotive service advisor experience is required (CDJR experience a plus)
• Strong customer service and communication skills
• Basic automotive knowledge and understanding of vehicle maintenance
• Ability to multitask and thrive in a fast-paced dealership environment
• Strong organizational and problem-solving skills
• Proficiency with computer systems and dealership software
• Valid driver’s license with no major violations in the last 5 years

What We Offer

• Competitive compensation with commission and bonus opportunities
• Medical, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Ongoing training and career advancement within the Chariot Automotive Group

Why Button CDJR?

At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.