Automotive Service Advisor

Kuhn Volkswagen; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Signing bonuses for select hires

Paid Vacation

Employee Purchases and Service Discounts

Full benefits options including Medical, Dental, Vision, Life, Disability

401(k) Retirement Saving

Career advancement opportunities

Job summary

Kuhn Volkswagen in Tampa, Florida is seeking an experienced Automotive Service Advisor. The role involves overseeing service orders, providing excellent customer service, and managing technician workflow to ensure customer satisfaction.

Candidates must have at least two years of experience, strong communication skills, and a clean driving record. Benefits include competitive compensation and a range of full health benefits.

Qualifications

• Two years of experience as a Service Advisor required.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Provide concierge support for owner inquiries.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Success Index at or above standards.
• Assist in diagnosing vehicle problems and ordering parts.
• Reinforce company policies and adhere to standards.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional personal appearance

Record of service and sales success

Strong customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Job description

Automotive Service Advisor

Kuhn Volkswagen

Two years of experience as a Service Advisor required.

Benefits

• Competitive Compensation
• Signing bonuses for select hires
• Paid Vacation
• Employee Purchases and Service Discounts
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Saving
• Career advancement opportunities

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.