Automotive Service Advisor — Drive Customer Experience

Kuhn Volkswagen; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Signing bonuses for select hires

Paid Vacation

Employee Purchases and Service Discounts

Full benefits options including Medical, Dental, Vision, Life, Disability

401(k) Retirement Saving

Career advancement opportunities

Job summary

Kuhn Volkswagen in Tampa, Florida is seeking an experienced Automotive Service Advisor. The role involves overseeing service orders, providing excellent customer service, and managing technician workflow to ensure customer satisfaction.

Candidates must have at least two years of experience, strong communication skills, and a clean driving record. Benefits include competitive compensation and a range of full health benefits.

Qualifications

• Two years of experience as a Service Advisor required.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Provide concierge support for owner inquiries.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Success Index at or above standards.
• Assist in diagnosing vehicle problems and ordering parts.
• Reinforce company policies and adhere to standards.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional personal appearance

Record of service and sales success

Strong customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Job description

Kuhn Volkswagen in Tampa, Florida is seeking an experienced Automotive Service Advisor. The role involves overseeing service orders, providing excellent customer service, and managing technician workflow to ensure customer satisfaction.

Candidates must have at least two years of experience, strong communication skills, and a clean driving record. Benefits include competitive compensation and a range of full health benefits.