Automotive Service Advisor

Drive Green VI; Saint Thomas (Franklin County); On-site; USD 40,000 - 60,000; Full time

Job summary

Drive Green VI in Franklin County, Saint Thomas is looking for an Automotive Service Advisor to serve as the main point of contact between customers and the service department. You will ensure a smooth process from vehicle drop-off to pick-up, coordinating repairs and delivering excellent customer service.

The ideal candidate must understand automotive mechanics and possess strong communication skills. Duties include preparing detailed repair orders and ensuring customer satisfaction through effective follow-ups and support.

Qualifications

• Previous experience as an automotive service advisor preferred.
• Strong problem-solving and conflict-resolution abilities.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and consult with customers about vehicle concerns.
• Prepare and present detailed repair orders.
• Coordinate with technicians to ensure accurate repairs.
• Schedule service appointments and manage work order flow.

Skills

Customer service skills

Automotive mechanical knowledge

Computer literacy

Multitasking

Education

High school diploma or equivalent

Technical or business training

Tools

Service management software

Job description

Job Description

The Automotive Service Advisor acts as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off to pick-up. This role involves assessing vehicle concerns, coordinating repairs with technicians, preparing detailed repair orders, and providing clear and professional communication to customers. The ideal candidate will have a strong understanding of automotive mechanics, excellent customer service skills, and the ability to efficiently coordinate service operations.

Principal Duties and Responsibilities

• Greet and consult with customers to understand their vehicle concerns and service needs.
• Prepare and present detailed repair orders, including descriptions of issues, required repairs, estimated costs, and timelines.
• Coordinate with auto technicians to ensure repairs are completed accurately and efficiently.
• Clearly explain technical automotive information to customers in easy-to-understand terms.
• Follow up with customers to ensure satisfaction with services performed and to build long‑term relationships.
• Address and resolve customer complaints professionally and proactively.
• Schedule service appointments and manage work order flow to optimize efficiency.
• Order necessary parts and ensure timely availability for repairs.
• Assist with billing procedures, process payments, and maintain accurate service records.
• Stay updated with the latest automotive technologies, best practices, and industry trends.
• Ensure a clean, organized, and customer‑friendly service environment.

Requirements

• Previous experience in an automotive service advisor or similar role preferred.
• Basic knowledge of automotive mechanics and repair processes.
• Basic knowledge of automotive parts and supplies.
• Strong computer literacy, including proficiency with service management software.
• Excellent customer service and communication skills, with the ability to explain technical information clearly.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to multitask and thrive in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Ability to work collaboratively with technicians, service managers, and other team members.
• High school diploma or equivalent; additional technical or business training is a plus.
• Valid USVI driver’s license and a clean driving record.