Automotive Service Advisor

Performance Motor Works; Rocklin (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Performance Motor Works in Rocklin, CA is seeking a Service Advisor who will be the liaison between customers and the service department. You will schedule appointments, dispatch work, procure parts, review service history, and relay maintenance information to clients while providing accurate cost estimates.

The role emphasizes delivering top-tier service, with a focus on customer satisfaction and clear communication.

Qualifications

• Experience in the customer service industry.
• Demonstrated ability to communicate with customers clearly and professionally.
• Ability to provide accurate cost estimates for services.

Responsibilities

• Liaise between customer and service department.
• Schedule appointments and dispatch work.
• Procure parts as needed for service orders.
• Review service history and summarize vehicle maintenance.
• Relay important information about repairs to customers.
• Provide accurate cost estimates for services and repairs.

Skills

Customer service experience

Strong communication

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
  

The BEST European repair shop in Rocklin is expanding our team!
At Performance Motor Works, we strive to give our clients the very best experience possible! We are an organized professional shop, we do not like chaos or drama. We have been in the area for over 27 years and our business is booming!
We have an opening for a Service Advisor Position, looking for someone who has experience in the customer service industry and shares the same passion of delivering the very best service to our clients.
As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, dispatching work, part procurement, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
Our shop offers:

• 5 day work weeks. (NO WEEKENDS!) - We understand it is important to spend time with your family and friends! We want you to have a life outside of work!
• Retirement Plans – With company matching
• Room for career growth – We prefer to promote from within
• Paid Holidays & Paid Vacation – Our P.T.O. plan is better than most in the industry. We include your Birthday as a paid day off!
• We provide ongoing training. – We want only the best people representing our Company therefore we invest in our employees
• State of the art systems and equipment – We are proud to be a fully digital shop. We provide all the equipment necessary to communicate with our clients both professionally and efficiently. We are heavily invested in computers, tablets and networking hardware which is updated on an ongoing basis.
• Medical Benefits for full time employees – We offer a comprehensive medical benefit package that competes with even the local dealerships!
  

Want to know more about us? We are a force in our community providing only the best service to our clients and our reviews show it. Check out our 4.9 Star rating on Google!
https://g.page/PMWonline?share
https://www.pmwonline.com/