Automotive Service Advisor

Crown Motors; Redding (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee discounts

Job summary

Crown Motors is looking for an Automotive Service Writer to serve as the essential link between customers and the service department. You'll provide exceptional customer service by understanding vehicle issues and coordinating with technicians to ensure quality service.

The ideal candidate will have a strong automotive background, excellent communication skills, and a commitment to customer satisfaction. This position offers an hourly wage, potential bonuses, and benefits such as health insurance and a 401(k).

Qualifications

• Previous experience in a customer-facing automotive role is required.
• Strong understanding of automotive systems and repair terminology is essential.
• Valid driver’s license with a clean driving record is mandatory.

Responsibilities

• Greet customers and gather detailed information about vehicle issues.
• Create service orders and communicate customer concerns to technicians.
• Advise customers on recommended maintenance services.

Skills

Customer service

Automotive knowledge

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate’s degree or vocational training in automotive services

Tools

Dealership management systems

Basic computer software

Job description

Job Summary

As an Automotive Service Writer at Crown Motors, you will be the vital link between our customers and the service department. Your role involves delivering exceptional customer service by understanding vehicle issues, explaining repair needs, and coordinating with technicians to ensure timely and quality service. This position requires strong communication skills, a passion for automotive knowledge, and a commitment to maintaining Crown Motors' reputation for excellence.

Key Responsibilities

Customer Interaction:

• Greet customers warmly and professionally upon arrival.
• Listen to customer concerns, gather detailed information about vehicle issues, and record their requests.
• Provide clear and accurate explanations of vehicle conditions, repair options, and cost estimates.

Service Coordination:

• Create detailed service orders and relay customer concerns to technicians.
• Maintain regular communication with technicians to track progress and update customers on repair timelines.
• Ensure all services align with manufacturer recommendations, warranty guidelines, and dealership standards.

Upselling and Recommendations:

• Advise customers on recommended maintenance services to enhance vehicle safety and performance.
• Present promotions, dealership services, and special offers to customers.

Documentation and Software:

• Accurately document repair orders, customer interactions, and vehicle service history in the dealership's management system.
• Monitor and manage appointments, ensuring smooth workflow within the service department.

Quality Assurance:

• Conduct follow-ups with customers to confirm their satisfaction with completed services.
• Collaborate with the service team to resolve any customer complaints effectively.

Qualifications

• High school diploma or equivalent; associate’s degree or vocational training in automotive services is a plus.
• Previous experience as a service writer, advisor, or in a customer-facing automotive role.
• Strong understanding of automotive systems and repair terminology.
• Excellent communication, organizational, and multitasking skills.
• Proficiency with dealership management systems and basic computer software.
• Valid driver’s license with a clean driving record.

Physical Requirements

• Ability to stand, walk, and move within the service department for extended periods.
• Capability to lift up to 20 pounds occasionally.

Compensation

This position offers an hourly wage, with the potential for bonuses based on service sales. Benefits may include health insurance, paid time off, 401(k), and employee discounts.

Working Conditions

This role requires working in the dealership’s service department, involving a mix of office and shop-floor environments. Occasional evening or weekend shifts may be required based on customer demand.