Automotive Service Writer - Customer-Driven, Bonus Eligible

Crown Motors; Redding (CA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee discounts

Job summary

Crown Motors is looking for an Automotive Service Writer to serve as the essential link between customers and the service department. You'll provide exceptional customer service by understanding vehicle issues and coordinating with technicians to ensure quality service.

The ideal candidate will have a strong automotive background, excellent communication skills, and a commitment to customer satisfaction. This position offers an hourly wage, potential bonuses, and benefits such as health insurance and a 401(k).

Qualifications

• Previous experience in a customer-facing automotive role is required.
• Strong understanding of automotive systems and repair terminology is essential.
• Valid driver’s license with a clean driving record is mandatory.

Responsibilities

• Greet customers and gather detailed information about vehicle issues.
• Create service orders and communicate customer concerns to technicians.
• Advise customers on recommended maintenance services.

Skills

Customer service

Automotive knowledge

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate’s degree or vocational training in automotive services

Tools

Dealership management systems

Basic computer software

Job description

Crown Motors is looking for an Automotive Service Writer to serve as the essential link between customers and the service department. You'll provide exceptional customer service by understanding vehicle issues and coordinating with technicians to ensure quality service.

The ideal candidate will have a strong automotive background, excellent communication skills, and a commitment to customer satisfaction. This position offers an hourly wage, potential bonuses, and benefits such as health insurance and a 401(k).