Service Consultant

Jimmy Jazz; Philadelphia (Philadelphia County); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life, STD, LTD, Hospital Indemnity

401(k) with company match

Paid time off

Employee Vehicle Purchase Program

Job summary

Chapman Ford Philadelphia is looking for a WORLD CLASS SERVICE Consultant to join our growing team. Competitive base pay and a strong pay plan with comprehensive benefits, plus training to develop into top service professionals.

We offer health insurance starting at $84.50 per month, dental and vision, life and disability coverage, a 401(k) with company match, paid time off, and an Employee Vehicle Purchase Program. Join a professional work environment with opportunities for advancement.

Qualifications

• Minimum 2 years experience in a dealership environment.
• High energy, positive attitude and strong work ethic.
• Excellent communication skills, both verbal and written.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and reference service history to identify customer needs.
• Provide leadership to your team.
• Promote services, parts, and accessories with a solid understanding of requirements.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor service progress and communicate changes in cost or timing to customers.
• Coordinate warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-up.
• Ensure vehicles are delivered correctly and communicate results to customers.
• Comply with state and federal automotive repair and consumer protection laws.

Skills

Customer service

Leadership

Communication skills

Education

High school diploma or equivalent

Job description

• Base Pay $85,000.00 - $130,000.00 / Year
• Job Category service advisor, customer service, service writer
• Employee Type Full Time Exempt

Overview

Chapman Ford Philadelphia is looking for a WORLD CLASS SERVICE Consultant to join our growing team. Opportunity abounds in the Chapman Auto Group. Best in class pay plan and benefits package. Training! Training! Training!... We will train you with the best Consultants in the industry. Paid PTO, Vacation, Holidays . Health Insurance starting at $84.50 per month.

To learn more about our Service department please view the link below:

In addition to competitive pay, we offer our associates:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness Insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• MINIMUM 2 YEARSexperience in a Dealership Industry is required.
• The desire to learn from the Best!
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.