Automotive Service Advisor

Carman Ford; New Castle (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health, Dental, and Vision Insurance

PTO & Sick Leave

401(K)

Employee Vehicle Purchase Discounts

Employee Parts and Labor Discounts

Job summary

Carman Ford in New Castle, DE is seeking an Automotive Service Advisor to join our team. We are a family-owned dealership looking for a candidate who can greet customers, assess their needs, and manage service appointments efficiently.

The ideal candidate should possess strong automotive knowledge, exceptional customer service skills, and be ready to thrive in a fast-paced environment. We offer competitive pay and benefits including Health, Dental, and Vision insurance, and a supportive work culture.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Minimum of 1 year in service department experience.
• Ability to lift 50 pounds and work on your feet for extended periods.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer service

Automotive knowledge

Communication skills

Problem-solving

Time management

Basic computer skills

Education

High school diploma or equivalent

Job description

Carman Ford Lincoln in New Castle, DE is looking to add an Automotive Service Advisor to our staff. Family owned and operated for 50+years, we are looking to add another member to our family!

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health, Dental, and Vision Insurance
• PTO & Sick Leave
• 401(K)
• Employee Vehicle Purchase Discounts
• Employee Parts and Labor Discounts

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.