Automotive Service Advisor

Nealey Tire & Auto; Owings Mills (MD); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

5‑Day Work Week

401(k) with up to 4% match

Healthcare benefits

Free Lunch Fridays

Job summary

Nealey Tire & Auto is seeking an automotive Service Advisor in Owings Mills, MD. This face of the franchise role combines service expertise with sale-driven results in a fast-paced shop environment.

You will own the guest experience, manage service orders, and provide clear maintenance recommendations while collaborating with technicians. The role emphasizes accountability and a five‑star service standard.

Qualifications

• 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former collegiate athletes bring mental toughness, coachability.
• Dealership pros seeking independent shop culture and tight-knit team.
• Sales powerhouses from any industry who love performance-based compensation.
• Car enthusiasts who speak the bay language and industry terms.

Responsibilities

• Own the Guest Experience: lead the customer journey with authority from greeting to delivery.
• Master the Write-Up: manage service orders with speed and precision.
• Consultative Sales: deliver clear, confident recommendations for vehicle health.
• Technical Synergy: partner with Technicians to optimize shop workflow.
• Value-Based Upselling: educate on preventative maintenance and maximize repair orders.
• Process Discipline: execute the proven service process for consistency and profitability.

Skills

Experience in automotive service

Sales orientation

People skills

Coachability

Front-of-house management

Job description

LOCATION: Owings, MD (near Chesapeake Beach and Prince Frederick)

Who Thrives Here | Service Advisor Qualifications

Our elite Service Advisors are more than just "order takers"—they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds:

• Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.
• Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight-knit team.
• Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."
• Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.

What You’ll Do | Service Advisor Requirements

As a Service Advisor, you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience. Your daily focus includes:

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
• Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

What’s in It for You - Benefits

This isn’t just a job — this is a career-building opportunity with a fast‑scaling company that offers industry leading benefits:

• PAY: $70,000–$125,000 per year, base salary plus monthly performance bonus. No cap on what you can earn. Plus a 401(k) with up to 4% matching
• Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
• 5‑DAY WORK WEEK for a reliable work‑life balance
• Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
• Total Security: Comprehensive healthcare benefits for you and your family
• Culture & Perks: An fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don’t just talk about growth — we live it. If you’re hungry to learn, build and win, this is where you belong.

About Us

At Nealey Tire & Auto, we’re not just fixing cars- we’re building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we’ve built a reputation on integrity, performance, and a proven system that delivers results.

We’re looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you’ll fit right in.