Automotive Service Advisor

Frey Consulting Group; Annapolis (MD); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Top earnings $125K+

5-day work week

Healthcare benefits

401(k) with matching

Professional coaching

Independent shop culture

Job summary

Nealey Tire & Auto in Maryland is seeking an Automotive Service Advisor who is more than just an order taker—a disciplined sales professional thriving in a fast‑paced, high‑volume shop. You will own the guest experience from greeting to delivery, write service orders with precision, and provide consultative recommendations.

You will collaborate with technicians, upsell value through a proven process, and uphold efficiency and five‑star reviews in a growth‑oriented, independent shop culture.

Qualifications

• 3+ years of experience in a high-volume automotive repair shop.
• Former collegiate athletes with mental toughness, competitive edge, and coachability.
• Dealership pros seeking independent shop culture and tight-knit team.
• Sales-driven professionals who love performance-based compensation and hitting numbers.
• Car enthusiasts who speak the language of the bay.

Responsibilities

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
• Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

Skills

Automotive experience

Athlete mindset

Dealership experience

Sales ability

Car passion

Job description

Who Thrives Here | Service Advisor Qualifications

Our elite Service Advisors are more than just "order takers"—they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds:

• Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.
• Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight‑knit team.
• Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."
• Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.

What You’ll Do | Service Advisor Requirements

As a Service Advisor, you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience. Your daily focus includes:

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
• Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

What’s in It for You - Benefits

This isn’t just a job — this is a career-building opportunity with a fast-scaling company that offers industry leading benefits:

• TOP EARNERS MAKE $125K+ : Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
• Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
• 5-DAY WORK WEEK for a reliable work-life balance
• Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
• Total Security: Comprehensive healthcare benefits for you and your family
• Culture & Perks: An fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don’t just talk about growth — we live it. If you’re hungry to learn, build and win, this is where you belong.

About Us

At Nealey Tire & Auto, we’re not just fixing cars- we’re building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we’ve built a reputation on integrity, performance, and a proven system that delivers results.

We’re looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you’ll fit right in.