Automotive Service Advisor

Frey Consulting Group; Pasadena (MD); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Top earners $125K+

5-DAY WORK WEEK

Comprehensive healthcare benefits

401(k) with up to 4% matching

Independent shop with family culture

Job summary

Nealey Tire & Auto in Maryland is seeking an Automotive Service Advisor to be the face of the shop, earning trust and delivering an exceptional front-of-house experience. You will own the guest journey, deliver expert repair recommendations, and collaborate with technicians to optimize shop flow.

Qualifications include 3+ years in a high-volume automotive shop and a passion for the industry. A strong, competitive mindset and dedication to a proven sales process are essential for success in this

Qualifications

• Automotive Service Advisors: 3+ years of experience in a high-volume shop.
• Former Collegiate Athletes: bring mental toughness, competitive edge, and coachability.
• Dealership Pros: experienced Advisors seeking independent shop culture.
• Sales Powerhouses: from any industry, love performance-based pay and hitting the numbers.
• Car Enthusiasts: passionate about the industry and speak the bay language.

Responsibilities

• Own the Guest Experience: lead the customer journey from greeting to vehicle delivery with authority and professionalism.
• Master the Write-Up: manage service orders with speed and accuracy.
• Consultative Sales: provide clear, confident recommendations for vehicle health.
• Technical Synergy: collaborate with Technicians to keep shop flow efficient.
• Value-Based Upselling: educate on preventative maintenance to maximize every repair order.
• Process Discipline: follow our proven service process for consistency and profitability.

Skills

Automotive Service Advisors

Former Collegiate Athletes

Dealership Pros

Sales Powerhouses

Car Enthusiasts

Job description

Who Thrives Here | Service Advisor Qualifications

Our elite Service Advisors are more than just "order takers"—they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds:

• Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.
• Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.
• Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight‑knit team.
• Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."
• Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.

What You’ll Do | Service Advisor Requirements

As a Service Advisor, you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience. Your daily focus includes:

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.
• Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

What’s in It for You - Benefits

This isn’t just a job — this is a career-building opportunity with a fast-scaling company that offers industry leading benefits:

• TOP EARNERS MAKE $125K+ : Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
• Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
• 5-DAY WORK WEEK for a reliable work-life balance
• Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
• Total Security: Comprehensive healthcare benefits for you and your family
• Culture & Perks: An fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don’t just talk about growth — we live it. If you’re hungry to learn, build and win, this is where you belong.

About Us

At Nealey Tire & Auto, we’re not just fixing cars- we’re building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we’ve built a reputation on integrity, performance, and a proven system that delivers results.

We’re looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you’ll fit right in.