Automotive Service Advisor

Midlands Toyota; New York (NY); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid Vacation

Employee discounts

Training and advancement

Job summary

Midlands Toyota is actively seeking a Service Advisor to join our high-volume service team in Columbia, SC. You will guide customers through the service process, provide outstanding support, and leverage CRM systems to track interactions and progress.

This role emphasizes customer satisfaction and collaborative teamwork within a multi-franchise dealer group. Equal opportunity employer; training and career development opportunities are provided, with a flexible schedule and a strong emphasis on

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to guide customers throughout the service process.
• CRM software experience.
• Excellent communication skills.
• High emotional intelligence.

Responsibilities

• Guide customers through the service process to ensure a smooth experience.
• Deliver exceptional customer service and support across service interactions.
• Maintain accurate CRM records and track customer interactions.
• Support sales/service targets and contribute to department goals.

Skills

Customer experience

CRM software

Communication skills

Emotional intelligence

Sales/service experience

Tools

CRM software

Job description

Job Details

Job Location: Midlands Toyota - Columbia, SC 29203

Salary Range: $50,000.00 - $120,000.00 Commission/year

Job Shift: Open to Closing

$50k-$120k+ Yearly Earning Potential for Top Performers

Benefits and Opportunities

• Yearly Accrued PTO
• Flexible Schedule
• Internal Advancement Opportunities
• Competitive Compensation ($50k-$120k+ Yearly Potential for Top Performers)
• Additional Manufacture Incentives/Bonuses
• Company Provided Training and Career Development
• Internal Advancement Opportunities
• Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
• Previous Customer Service Experience Required
• Previous Service/Sales Experience Preferred

Other Benefits we offer

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k with match
• Paid Vacation/Holidays
• Accrued PTO
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Customer Relationship Management (CRM) Software Experience.
• Excellent communication skills.
• Strong amount of emotional intelligence.

Midlands Toyota, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast.

Why choose Midlands Toyota and Hudson Automotive Group?

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.