Automotive Service Advisor

Murray-Motor-Co.; Muncy (Lycoming County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Employee Discounts

Health Insurance

Vision Insurance

Dental Insurance

Life and Accident Insurance

Job summary

Murray Motors Mazda in Muncy, PA seeks a Service Advisor with a positive attitude and passion for exceptional customer service. You will be the main liaison for service/repair activities, greeting customers, coordinating diagnostics, and ensuring repairs are completed correctly and quickly.

The ideal candidate will have a high school diploma or GED, automotive training or experience, and at least one year of dealer-level or large facility experience, with a valid driver’s license and clean

Qualifications

• High school diploma or GED required; automotive training is a plus.
• 1+ year dealer-level or large facility experience preferred.
• Unrestricted driver’s license and clean driving record.
• Proven ability to work in a fast-paced team environment and maintain a positive attitude.

Responsibilities

• Greet customers in a timely and friendly manner.
• Verify customer information and reasons for visit; create a repair order.
• Perform vehicle walk-around and note existing damage.
• Review service history to recommend services.
• Obtain multipoint inspection in collaboration with technicians.
• Update customers on vehicle status and inspection results.
• Make repair recommendations and manage delivery of repairs.
• Process service contracts and warranties from submission to payment.
• Ensure documentation complies with regulations and standards.
• Maintain CSI by delivering world-class service; complete checkout with proper payment.
• Be a team player; attend meetings; follow safety policies; perform other duties as assigned.

Skills

Excellent communication

Customer service

Problem-solving

Professional demeanor

Education

High school diploma or GED

Post-secondary automotive training or experience

1+ year dealer-level or large facility experience

Unrestricted driver’s license and clean driving record

Tools

Basic computer skills

Internet skills

Job description

Job DescriptionMurray Motors Mazda in Muncy, Pa is looking for somebody with a positive attitude and a passion for outstanding customer service. The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what maintenance is recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired correctly the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record. The ability to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.Benefits: Include, but are not limited to;401(k)Employee DiscountsHealth InsuranceVision InsuranceDental InsuranceLife and Accident InsuranceResponsibilitiesHave a positive attitude and be kind to customersGreet every customer in a timely and friendly mannerVerifies customer information, the reason for their visit and creates a Repair OrderPerforms a proper walk around each vehicle with a vehicle check list notating any existing damage to the vehicle.Reviews the customer’s service history using the necessary criteria to offer recommended servicesObtains the multipoint inspection from the technician working on the customer's vehicle to cover areas of concern or to determine selling opportunitiesUpdates customers on their vehicle status and reviews the multipoint inspection with themMakes repair recommendations and manages delivery of repairs by setting and managing customer expectationsProcess all phases of Service Contracts, Warranties from submission to payment collectionEnsures that the required documentation is complete and is in compliance with regulations and standardsSustain dealership metrics, including high Customer Satisfaction Index (CSI) scores, complete multi-point inspection video reviews, and comprehensive repair order documentationComplete the check-out process-ensuring the proper form of payment is usedThank the customers for their businessMust handle customer concerns/issuesMust be a team player while working with co-workersComplies with and enforces all safety policies and proceduresAttends all staff meetings, trainings, and educational classes regularlyPerforms other duties as assignedQualificationsHigh school diploma or GED requiredNeat, clean, and professional appearanceA pleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication skills, customer service, problem-solving skills, including the ability to maintain composure under stress.Excellent interpersonal skills for interacting professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordAble to drive both automatic and standard-transmission vehiclesBasic computer and internet skillsThis is a Mon-Fri 8-5 position. Working every 3rd Saturday (8-1) is mandatory. (With a half day during the week that the Saturday is worked.)