Automotive Service Advisor

Nielsen Automotive Group; Morristown (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid vacation

Sick leave

Employee discounts

Education benefits (Strayer)

Ford training

Career growth opportunities

Job summary

Nielsen Ford of Morristown is seeking an Automotive Service Advisor in Morristown, New Jersey. You will serve as the liaison between customers and service technicians, handling inquiries, scheduling, and documentation with clarity and professionalism.

Ideal candidates will have dealership experience, strong communication skills, and the ability to multi-task in a busy environment. This is a full-time, on-site role with weekly pay and opportunities for growth.

Qualifications

• Two years automotive dealership experience preferred.
• Strong customer service, listening, and problem solving skills.
• Ability to explain maintenance and repair services clearly to customers.
• Clear verbal and written communication.
• Strong organization and attention to detail when handling estimates and repair orders.
• Ability to manage multiple customers and deadlines in a busy service department.
• Comfort learning and using dealership management and scheduling systems.
• Valid driver’s license and driving record acceptable under company insurance requirements.
• High school diploma or equivalent.

Responsibilities

• Welcome service customers promptly and professionally, in person, by phone, or online.
• Schedule and confirm service appointments.
• Document work on repair orders with accurate vehicle and customer details.
• Explain maintenance and repair recommendations in customer-friendly language.
• Prepare and communicate estimates for parts, labor, and times.
• Obtain customer authorization before work begins or when additional work is needed.
• Coordinate with technicians, Shop Foreman, Parts, and Service Manager to move repair orders.
• Monitor progress and update customers on findings or costs.
• Explain warranty coverage and escalate questions as needed.
• Close completed repair orders accurately and promptly.
• Explain work performed and charges at pickup and answer questions.
• Follow up with customers to resolve concerns with management.

Skills

Customer service

Communication

Problem solving

Listening

Multitasking

Attention to detail

Education

High school diploma

Tools

Dealership management systems

Job description

Automotive Service Advisor

Nielsen Ford of Morristown is seeking a Service Advisor to join our team in Morristown, New Jersey!

Working as a Service Advisor, you are the connection between our customers and our service technicians. If you enjoy helping people, can keep multiple jobs moving at once, and take pride in clear, honest communication, we’d like to hear from you!

Job Type: Full-Time
Work Location: On-site — Morristown, NJ
Schedule: Monday to Friday 7:30am to 5:00pm, alternating Saturdays

Compensation

Base Pay Range: $70,000 – $100,000+ per year, paid weekly

Actual compensation will depend on relevant experience and qualifications. Any incentive compensation is governed by the dealership’s written pay plan.

What You’ll Do:

• Welcome service customers promptly and professionally, whether they arrive in person, call, or contact the dealership online.


• Schedule and confirm service appointments.


• Listen to customers’ concerns, gather accurate vehicle and contact information, and document the requested work on the repair order.


• Explain recommended maintenance and repair services in clear, customer-friendly language.


• Prepare and communicate estimates for parts, labor, and expected completion times.


• Obtain and document customer authorization before work begins or additional work is performed.


• Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.


• Monitor repair progress and update customers when findings, costs, or completion times change.


• Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.


• Identify appointments or repair orders needing special attention, such as waiting customers, return visits, or time-sensitive repairs.


• Review completed repair orders for accuracy and close them promptly.


• Explain the work performed and charges at vehicle pickup, and answer customer questions.


• Follow up with customers and help resolve concerns in coordination with service management.


• Maintain accurate customer and vehicle records in dealership systems.


• Protect customer information and follow dealership procedures for documentation, payments, and communications.


• Participate in required Ford, dealership, and professional-development training.


• Perform other related duties as assigned.

What We’re Looking For:

• At least two years of automotive dealership experience is preferred; prior Service Advisor experience is a strong plus.


• General understanding of vehicle maintenance and repair, with a willingness to continue learning.


• Strong customer service, listening, and problem solving skills.


• Ability to explain technical information without overwhelming customers.


• Clear verbal and written communication.


• Strong organization and attention to detail when handling estimates, authorizations, and repair orders.


• Ability to manage multiple customers and deadlines in a busy service department.


• Comfort learning and using dealership management and scheduling systems.


• Dependable attendance and a team oriented approach.


• Valid driver’s license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.


• High school diploma or equivalent.

Benefits

Eligible full-time employees may have access to:

• Medical, dental, vision and life insurance


• 401(k) retirement plan


• Paid vacation and sick leave


• Employee discounts on eligible vehicle purchases and services


• Strayer University education benefits, with online and in-person learning options


• Ford and dealership training and opportunities for career growth

Benefits are subject to applicable eligibility requirements, plan documents, program terms, and Company policies.

Equal Employment Opportunity

Nielsen Ford of Morristown, Inc. and Nielsen Automotive Group are equal opportunity employers. We make employment decisions without unlawful discrimination based on any status protected by applicable law. Reasonable accommodations are available to qualified applicants and employees as required by law.