Automotive Service Advisor

Jiffy Lube International; Morris Plains (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor to enhance customer satisfaction and deliver exceptional service. In this dynamic role, you will engage directly with guests, providing tailored service recommendations and ensuring a positive experience. With comprehensive training from an award-winning program, you will gain valuable skills and opportunities for career advancement. Join a fast-paced, supportive team that values contributions and fosters an inclusive culture. If you are passionate about the automotive industry and dedicated to customer service, this is an exciting opportunity to grow your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid PTO

Holidays

Uniforms

Advancement Opportunities

Discounts

Flexible Schedule

Qualifications

• Minimum of 1 year experience in automotive service.
• Focus on exceptional customer service.

Responsibilities

• Provide exceptional customer service to Jiffy Lube guests.
• Perform oil changes and preventative maintenance services.
• Offer tailored automotive service recommendations.

Skills

Customer Service

Automotive Knowledge

Communication

Education

High School Diploma

Tools

Oil and Grease Guns

Transmission Machines

Air Conditioning Service Machines

Basic Shop Equipment

Job description

Join to apply for the Automotive Service Advisor role at Jiffy Lube International.

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information, and communicates any concerns or special circumstances that impact overall satisfaction. This role is vital in our Jiffy Lube stores and essential to our success. Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program, which offers up to 32 college credits through Ace Accreditation upon completion and certification.

Physical Qualifications

• Operate equipment such as oil and grease guns, transmission machines, air conditioning service machines, radiator service machines, hand tools, and basic shop equipment.
• Lift and move work-related items up to 50 pounds.
• Push, pull, lift, bend at knees and waist, twist body, raise and hold arms overhead, and turn head-neck-shoulders as needed.

Job Duties Include, But Are Not Limited To...

• Providing exceptional customer service to Jiffy Lube guests.
• Understanding the full range of Jiffy Lube products and services.
• Accurately capturing guests' needs and providing updates throughout the service process.
• Offering tailored options to meet automotive needs.
• Providing impartial advice on manufacturer time and mileage recommendations.
• Performing oil changes, replacing fluids, filters, wiper blades, and other preventative maintenance services.

Certification opens opportunities for advancement to roles such as Supervisor, Key Holder, and Assistant Manager.

Qualifications

Minimum of 1 year of experience working in a dealership, automotive shop, tire center, or quick lube, with a focus on providing exceptional customer service.

Full-Time Perks

• Starting pay up to $17/hour
• Medical, Dental, and Vision Insurance
• Paid PTO and Holidays
• Uniforms, Advancement Opportunities, and Discounts
• Flexible Schedule, Supportive Team Environment, and more

Business Model & Culture

• Fast-paced, team-oriented environment
• World-class training to meet challenges
• Customer-focused relationship building
• Valuing and recognizing team contributions
• Inclusive culture with equal opportunity

Additional Details

Industry: Automotive

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industry: Motor Vehicle Manufacturing