Automotive Service Advisor

Tharp Consulting; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Tharp Consulting seeks a Sales and Service Advisor to promote and sell automotive products and services in Gilbert, AZ. You will greet customers, document their vehicle concerns, and recommend services while communicating costs and timelines.

You will provide accurate quotes, update on service status, review inspections, and follow up to ensure satisfaction. A valid driver’s license is required and a State Inspector License may be needed within 30 days.

Qualifications

• High school diploma or equivalent.
• At least 18 years old.
• Previous experience as a Service Advisor is helpful but not required.
• Professional appearance and process-driven mindset.
• Valid driver’s license and ability to obtain State Inspector License within 30 days.

Responsibilities

• Greet customers professionally and document their vehicle concerns accurately.
• Recommend services, clearly communicate costs and timelines, and promote related products.
• Provide accurate quotes, update customers on service status, and review completed inspections.
• Conduct follow-up calls to ensure customer satisfaction and track warranty parts and returns.
• Follow all company policies, procedures, and safety protocols.

Skills

Professional appearance

Process-driven mindset

Valid driver’s license

Education

State Inspector License (within 30 days)

Job description

We are seeking a Sales and Service Advisor to promote and sell automotive products and services, ensuring customer satisfaction and adherence to company standards.

Key Responsibilities Include

• Greet customers professionally and document their vehicle concerns accurately.
• Recommend services, clearly communicate costs and timelines, and promote related products.
• Provide accurate quotes, update customers on service status, and review completed inspections.
• Conduct follow-up calls to ensure customer satisfaction and track warranty parts and returns.
• Follow all company policies, procedures, and safety protocols.

Qualifications

• High school diploma or equivalent; at least 18 years old.
• Previous experience as a Service Advisor is helpful but not required.
• Professional appearance, process-driven mindset, valid driver’s license, and ability to obtain a State Inspector License within 30 days.

Skills and physical demands: Ability to stand, walk, bend, lift up to 70 pounds, and operate in environments with noise, dust, and fumes. Vision requirements include color and depth perception. Reasonable accommodations are available for individuals with disabilities.