Service Lane Support Associate

Lithia & Driveway; Madison (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision

Paid holidays & PTO

Short and long-term disability

Life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Wilde East Towne Honda in Madison, WI, is seeking a Service Lane Support Associate to greet customers, move vehicles between the service lane and parking areas, and prep arriving vehicles with protective covers.

You will support the service team with phones, shuttle coverage, and clerical tasks, reporting to the Service Manager. This onsite role requires open availability including evenings, weekends and holidays.

Qualifications

• 1+ years of customer service or related experience.
• Basic computer skills and comfort learning dealership systems.
• Valid driver’s license and an acceptable driving record.

Responsibilities

• Greet service customers and provide professional assistance.
• Move customer vehicles between the service lane, parking lot, and designated service areas.
• Prepare arriving vehicles with protective seat covers, steering wheel covers, and floor mats.
• Retrieve completed vehicles and support customer vehicle delivery.
• Maintain a clean, organized service drive, parking area, and work environment.
• Support the service team with phones, shuttle coverage, clerical tasks, and other department need as assigned.

Skills

Customer service

Education

High School diploma

Tools

Dealer systems

Job description

Dealership:

L0556 Wilde East Towne Honda

Wilde East Towne Honda

Hiring: Service Lane Support Associate

• Pay: $18.00 per hour
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
• Reports to: Service Manager
• Onsite in Madison, Wisconsin

Why Join Our Team?

Wilde East Towne Honda is an established Madison-area dealership known for a strong customer experience and a team-focused environment. The store has earned multiple customer satisfaction and dealer awards, including recognition from Cars.com, and maintains thousands of customer reviews across major automotive platforms.

• Join a well-established Honda dealership serving the Madison community
• Work with a team recognized for customer satisfaction and service
• Build your career with training and growth opportunities
• Be part of Lithia & Driveway, one of the largest automotive retailers in North America

What You’ll Do

• Greet service customers and provide professional assistance.
• Move customer vehicles between the service lane, parking lot, and designated service areas.
• Prepare arriving vehicles with protective seat covers, steering wheel covers, and floor mats.
• Retrieve completed vehicles and support customer vehicle delivery.
• Maintain a clean, organized service drive, parking area, and work environment.
• Support the service team with phones, shuttle coverage, clerical tasks, and other department need as assigned.

What You’ll Bring

• 1+ years of customer service or related experience.
• Basic computer skills and comfort learning dealership systems.
• Valid driver’s license and an acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.