Automotive Service Advisor

US Lawns; Limerick (Montgomery County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free Health Care

401(K) with company match

Dental

Vision

Direct Deposit

Uniforms

Sick Time

Paid Vacation

Six Paid Holiday's

Family Medical Leave

Employee Discount

Job summary

Tri County Chrysler Dodge Jeep Ram and Toyota is seeking a Service Advisor to manage communications for service and repair activities and to act as a liaison between customers and technicians. The advisor helps ensure repairs are understood, aligned with what is needed, and delivered promptly with high customer satisfaction.

The ideal candidate will have a high school diploma or GED, automotive exposure, a valid driver’s license, a clean driving record, and strong communication skills to provide

Qualifications

• High school diploma or GED preferred.
• Unrestricted driver's license and clean driving record.
• Strong communication and customer service skills.
• Able to work in fast-paced team environment.
• Positive attitude and professional appearance.

Responsibilities

• Schedules service for customers to diagnose problems.
• Makes repair recommendations and manages delivery of repairs.
• Ensures that documentation is complete and compliant with regulations.
• Adheres to safety policies and procedures.
• Attends staff meetings, trainings, and educational classes as required.
• Learns from mentors and team members to refine skills.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Professional appearance

Education

High school diploma or GED

Tools

Computer skills

Internet skills

Job description

Job Description

The Service Advisor helps manage communications for service/repair activities and acts as a liaison between customers and the technicians. Acting as one of the primary points-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Learns from mentors, supervisors, and all other team members to refine/grow skills
• Performs other duties as assigned

Qualifications

• High school diploma or GED preferred
• Unrestricted driver's license and clean driving record
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Basic computer and internet skills

Company Description

Tri County Chrysler Dodge Jeep Ram and Toyota serving Limerick, PA, andalso serving near Pottstown, PA and near Norristown, PAis proud to be an automotive leader in our community. Since opening our doors, Tri County Chrysler Dodge Jeep Ramand Toyota has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

We are always looking for talented, self-motivated individuals to join our team.

Tri County Chrysler Dodge Jeep Ramand Toyotais an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Benefits

• Free Health Care
• 401(K) with company match
• Dental
• Vision
• Direct Deposit
• Uniforms
• Sick Time
• Paid Vacation
• Six Paid Holiday's
• Family Medical Leave
• Employee Discount