Automotive Service Advisor

Classic CDJR Lancaster; Lancaster (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading dealership as a Service Advisor in Lancaster, SC, where you'll provide exceptional customer service and support in a fast-paced environment. This role includes greeting customers, managing vehicle information, and ensuring satisfaction throughout the service process. We value integrity, teamwork, and personal growth, offering various benefits including medical plans and paid time off.

Benefits

Cigna PPO, Imagine 360 and HSA plans

Dental and Vision Plans

401K

Paid Holidays

Employee discounts and perks program

Paid Time Off

Qualifications

• Proficiency in computer software and automotive store applications.
• Experience as a Service Advisor or similar role.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers promptly and respectfully.
• Prepare complete and accurate estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer Satisfaction

Communication

Teamwork

Tools

Automotive Software

Job description

Classic CDJR of Lancaster SC is looking for an energetic, detail-oriented, customer focused, and motivated Service Advisor to join our team. Our ever-evolving, fast-paced service drive would like to add a key player to help optimize our customers experience. If you are interested in providing high-level service, and maximizing personal and professional growth, we would like to speak with you regarding an opportunity within our organization!

WE OFFER:

• Cigna PPO, Imagine 360 and HSA plans (2 separate medical plan options)
• Dental and Vision Plans
• 401K
• Company paid basic life and short-term disability
• Paid Holidays
• Paid Time Off
• Employee Assistance Plan
• Employee discounts and perks program
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance

RESPONSIBILITIES:

• Greet customers promptly and respectfully
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Work together as a united team and assist other employees as needed
• Build long-term relationships with customers and within the store/organization
• Provide honest and professional experiences with every transaction

REQUIREMENTS:

• Current driver's license and acceptable driving record based on current insurance carrier
• Proficiency in computer software and automotive store applications
• Ability to work in a fast-paced, customer focused environment
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant
• Above average energy level
• A desire for a long term career within a growing organization
• Personal and professional integrity
• Must be authorized to work in the U.S.

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated, we are one of the leading dealership groups in the United States. With a constantly expanding portfolio, and a diverse range of brands under our umbrella, we are well-equipped to cater to our consumer's automotive needs. Our unwavering commitment to our clientele is what truly distinguishes us.

We are looking for individuals who share our core values of character, integrity, teamwork, work ethic and performance. When you join Mills Automotive Group, you become a part of a passionate and dedicated team working towards one common goal-delivering a tailored and exceptional experience for our customers. We are committed to hiring the best and brightest candidates who are enthusiastic, positive, share a growth mindset and have the desire to create exceptional customer service. We value diversity, offer a supportive work environment and provide opportunities for personal and professional growth. We extend an invitation for you to join our exciting journey as we continue to "speed" towards the future.