Service Advisor

John Jones Auto Group; Salem (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Professional development opportunities

Job summary

John Jones Auto Group is seeking a Service Advisor to greet customers, listen to their needs, and schedule service appointments. You will prepare estimates and explain work clearly, with a focus on accuracy and customer satisfaction.

The role requires basic computer skills and the ability to learn new programs, with a path for growth in a busy dealership setting.

Qualifications

• Experience delivering high levels of customer service in an automotive setting.
• Strong knowledge of vehicles and maintenance basics.
• Able to communicate clearly and report client needs accurately.
• Proven ability to work with customers and teammates in a fast-paced environment.
• Comfort with computer systems and learning new programs.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Listen to customer needs and schedule appointments accordingly.
• Explain maintenance requirements and prepare estimates.
• Coordinate loaner cars and verify insurance as needed.
• Update customers on repair progress and finalize invoices.

Skills

Customer service

Automotive knowledge

Problem solving

Communication skills

Teamwork

Computer skills

Willingness to learn

Tools

CRM software

Job description

At John Jones Auto Group, we’re more than just a place to work - we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We’re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff’s well‑being. Whether you’re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Job Description:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.