Automotive Service Advisor

FINDLAY TOYOTA; Henderson (NV); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Vacation time

Job summary

Findlay Mazda Henderson is seeking an Automotive Service Advisor for a full-time, commission‑only role. The position is the first point of contact with prospective customers, upholding the dealership's image and commitment to customer satisfaction.

The role involves greeting customers, explaining service opportunities, preparing estimates, scheduling appointments, and ensuring work is completed to the customer's satisfaction.

Qualifications

• High school diploma or equivalent.
• Prior automotive service advisor experience preferred.
• Strong organizational and time‑management skills.
• Outstanding customer service and communication skills.
• Exceptional problem‑solving and multi‑tasking abilities.
• Proficient with computers and various software programs.

Responsibilities

• Greet customers promptly with a friendly and professional attitude.
• Listen actively and respond to customer questions and inquiries.
• Provide thorough descriptions of service opportunities and answer related questions.
• Assess needs for both scheduled and unscheduled maintenance.
• Write a detailed estimate of service repair cost and time.
• Schedule appointments and prepare service orders.
• Maintain accurate records of all transactions.
• Review billing statements for accuracy.
• Ensure that work is complete and customer is completely satisfied.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

Computers

Job description

Job Summary

The Automotive Service Advisor at Findlay Mazda Henderson is a full-time, commission‑only customer service role that is vital to the success of the dealership. As the first point of contact with prospective customers, the Service Advisor presents the image and reputation of Findlay Mazda with professionalism and a strong commitment to customer satisfaction.

Compensation & Benefits

This is a commission‑only position, with on‑target earnings expected to be up to $50,000 per year in addition to a complete benefits package. This includes medical, dental, vision, disability, and life insurance, as well as vacation time.

Responsibilities

• Greet customers promptly with a friendly and professional attitude
• Listen actively and respond to customer questions and inquiries
• Provide thorough descriptions of service opportunities and answer related questions
• Assess needs for both scheduled and unscheduled maintenance
• Write a detailed estimate of service repair cost and time
• Schedule appointments and prepare service orders
• Maintain accurate records of all transactions
• Review billing statements for accuracy
• Ensure that work is complete and customer is completely satisfied

Requirements

• High school diploma or equivalent
• Prior automotive service advisor experience, preferred
• Possess strong organizational and time‑management skills
• Outstanding customer service and communication skills
• Exceptional problem‑solving and multi‑tasking abilities
• Proficient with computers and various software programs

EEOC Statement

Findlay Mazda Henderson is an Equal Opportunity Employer that is committed to open and fair hiring practices that support diversity and respect for all applicants and employees. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.