Automotive Service Advisor

D.I.B Automotive Group; Friendswood (TX); On-site; USD 62,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Employee assistance program

Professional development tuition Reimb

Job summary

D.I.B. Automotive Group in Friendswood, TX is seeking an experienced Service Advisor to manage the front counter, coordinate shop flow, and translate inspection results into clear recommendations. You will earn $62k–$120k per year depending on experience, with a sign-on bonus up to $10,000.

Benefits include health insurance, paid time off, tuition reimbursement, and growth opportunities across the group. This is not entry-level and requires automotive knowledge, integrity, and leadership.

Qualifications

• 5+ years in service advising, or automotive service management.
• Solid hands-on mechanical knowledge.
• Leadership or management experience in an automotive shop.
• Proven sales ability and a customer-first mindset.
• Ability to translate technical issues into plain language.
• Skill at prioritizing vehicles and keeping the shop running smoothly.
• Experience with diagnostic processes and shop management software.
• Working knowledge of tires, state inspections, preventive maintenance, and general repair.

Responsibilities

• Welcome customers and pinpoint what their vehicle needs.
• Walk customers through inspection results and recommended repairs.
• Present pricing, timelines, and service options clearly and honestly.
• Earn customer trust and close on needed repairs and maintenance.
• Work hand-in-hand with technicians to keep jobs moving.
• Oversee daily workflow, tech productivity, and vehicle status.
• Document customer communication, approvals, completed work, and recommendations.
• Update customers on progress and follow up after service.
• Resolve customer questions, concerns, and escalations with professionalism.
• Keep the service area clean, organized, and customer-ready.
• Mentor and support team members as needed.
• Keep up with current repair procedures, vehicle technology, and industry best practices.

Skills

5+ years in service advising

Solid hands-on mechanical knowledge

Leadership or management experience

Proven sales ability

Translate technical issues into plain

Prioritize vehicles & shop flow

Diagnostic processes familiarity

Shop management software experience

Tires, inspections & preventive maint.

Reliable, organized, professional

Tools

Shop management software

Job description

Service Advisor (Experienced) - Discount Inspection & Brakes | Friendswood, TX

Discount Inspection & Brakes, part of D.I.B. Automotive Group, is hiring a seasoned Service Advisor for our Friendswood shop at 4546 FM 2351.

We need a proven automotive pro. This is not an entry-level role. The right person knows cars, sells with integrity, and can run the front counter and shop flow with confidence.

Pay: $62,000-$120,000 per year, based on experience and performance
Sign-on bonus: Up to $10,000
Plus: Benefits, paid training and development, and room to grow across D.I.B. Automotive Group

Your Day-to-Day

• Welcome customers and pinpoint what their vehicle needs
• Walk customers through inspection results and recommended repairs
• Present pricing, timelines, and service options clearly and honestly
• Earn customer trust and close on needed repairs and maintenance
• Work hand-in-hand with technicians to keep jobs moving
• Oversee daily workflow, tech productivity, and vehicle status
• Document customer communication, approvals, completed work, and recommendations
• Update customers on progress and follow up after service
• Resolve customer questions, concerns, and escalations with professionalism
• Keep the service area clean, organized, and customer-ready
• Mentor and support team members as needed
• Keep up with current repair procedures, vehicle technology, and industry best practices

What You Bring

• 5+ years in service advising, service management, or automotive repair
• Solid hands-on mechanical knowledge
• Leadership or management experience in an automotive shop
• Proven sales ability and a customer-first mindset
• Ability to translate technical issues into plain language
• Skill at prioritizing vehicles and keeping the shop running smoothly
• Experience with diagnostic processes and shop management software
• Working knowledge of tires, state inspections, preventive maintenance, and general repair
• Reliable, organized, and professional
• Ability to stay sharp and multitask in a high-volume shop

Why D.I.B.

• $62K-$120K annual earning potential
• Up to $10,000 sign-on bonus
• Health insurance
• Paid time off
• Employee discounts
• Employee assistance program
• Professional development and tuition reimbursement
• Steady, high-demand shop and customer base
• Clear path to advancement within D.I.B. Automotive Group

Location: Discount Inspection & Brakes, 4546 FM 2351, Friendswood, TX