Automotive Service Advisor

Brakes Plus; Des Moines (IA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Retirement Plan

Disability insurance

Paid time off

Paid holidays

Bereavement pay

Job summary

Brakes Plus in Des Moines, IA is seeking an Automotive Service Advisor to lead the service department, set high standards, and embody our core values. You will build a motivated team, partner with the Service Team, and drive an industry-leading customer experience.

The role reports to the Store Manager and focuses on coaching, scheduling, inventory management, and safety compliance. A minimum of 2 years as a Service Advisor/Writer and a valid driver's license are required.

Qualifications

• 2+ years in a Service Advisor/Writer role.
• Strong leadership and team-building skills.
• Excellent verbal and written communication.
• Knowledge of OSHA regulations.

Responsibilities

• Directly engages with customers on sales and service opportunities.
• Creates a motivated team environment.
• Supervises technicians and schedules duties.
• Coaches service department staff on operations.
• Monitors customer opportunities and service adjustments as needed.
• Monitors performance and productivity of service personnel.
• Manages parts inventory and restocking across the shop.
• Ensures shop safety and proper use of safety equipment.
• Ensures inspections are conducted properly.

Skills

Leadership

Store management

Customer service

Communication

Team mentoring

Time management

OSHA knowledge

Driver's license

Job description

If you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

Compensation: $35,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company.

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