Lead Automotive Service Advisor

Yes Auto Fix (Medical Center); Houston (TX); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts on parts andservice

Employee Assistance Program (EAP)

Tuition reimbursement and paid професs

Job summary

Kingwood Tire & Auto in Kingwood, TX is seeking a seasoned automotive service advisor to run the front counter of a high-volume tire and auto repair shop. The role offers base pay with performance incentives and a sign-on bonus up to $10,000.

This senior position requires 5+ years of automotive service writing or management experience and a strong ability to sell repairs honestly while keeping technicians busy and customers satisfied.

Qualifications

• 5+ years as automotive service advisor, service writer, or service manager.
• Strong mechanical knowledge of diagnostics, repair, and maintenance.
• Leadership experience in an automotive service department.
• Proven record of hitting sales targets in auto repair.
• Experience with shop management software Tekmetric, Mitchell, Shop-Ware, or similar.
• Solid knowledge of tires, state inspections, brakes, and general repair.

Responsibilities

• Greet customers, write repair orders, and assess vehicle needs.
• Review DVIs and present recommended repairs with clear pricing.
• Explain findings in plain language to gain approvals.
• Sell repairs, tires, brakes, alignments, and preventive maintenance.
• Dispatch work to technicians and manage flow to keep vehicles moving.
• Track productivity and shop workflow with the service manager.
• Keep customers updated from drop-off to pickup.
• Document approvals, declines, and conversations in the system.
• Follow up to ensure customer satisfaction and handle escalations.
• Coach newer advisors and stay current on procedures.

Skills

Strong mechanical knowledge

Leadership experience

Proven sales target achievement

Multitask and stay organized

Customer-focused communication

Education

ASE C1 Service Consultant (preferred)

Tools

Tekmetric

Mitchell

Shop-Ware

Job description

Lead Automotive Service Advisor – Kingwood Tire & Auto (Kingwood, TX 77339)

Kingwood Tire & Auto, part of D.I.B. Automotive Group, needs a seasoned Service Advisor to run the front counter of a high-volume tire and auto repair shop. If you know cars, can sell repairs honestly, and can keep a full bay of technicians moving, this role pays what you’re worth: $75,000–$130,000 per year plus a sign-on bonus of up to $10,000.

This is a senior position. We need at least 5 years of automotive service writing, service advising, or service management experience, so this role isn’t a fit for entry-level applicants.

Why Work With Us

• $75K–$130K annual earning potential (base + performance)
• Up to $10,000 sign-on bonus
• Health insurance
• Paid time off
• Employee discounts on parts and service
• Employee Assistance Program (EAP)
• Tuition reimbursement and paid professional development
• Steady car count. Customers are already coming through the door.
• Room to grow into service manager or multi-location roles across D.I.B. Automotive Group (7 Houston-area locations)

What You’ll Do

• Greet customers, write repair orders, and find out what each vehicle needs
• Review digital vehicle inspections (DVI) and present recommended repairs and maintenance with clear pricing
• Turn technical findings into plain-language explanations that build trust and win approvals
• Sell needed repairs, tires, brakes, alignments, and preventive maintenance with confidence and integrity
• Dispatch work to technicians, prioritize the board, and keep vehicles moving on time
• Track technician productivity and daily shop workflow with the service manager
• Keep customers updated from drop-off to pickup
• Document approvals, declined work, and customer conversations accurately in the shop management system
• Make follow-up calls after service to make sure customers are satisfied
• Handle concerns and escalations professionally
• Coach and support newer advisors and team members
• Keep up with current repair procedures, vehicle technology, and industry best practices

What You Bring

• 5+ years as an automotive service advisor, service writer, or service manager
• Strong mechanical knowledge of diagnostics, repair, and maintenance
• Leadership experience in an automotive service department
• A proven record of hitting sales targets in auto repair
• Experience with shop management software (Tekmetric, Mitchell, Shop-Ware, or similar)
• Solid knowledge of tires, state inspections, brakes, and general repair
• Ability to multitask and stay organized in a fast-paced shop
• Professional, reliable, and customer-first
• ASE certification (C1 Service Consultant) preferred, not required

Location:
Kingwood Tire & Auto
1208 Stonehollow Drive
Kingwood, TX 77339