Automotive Service Advisor

L0180 BMW of Des Moines; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Des Moines, located in Des Moines, IA, is seeking an Automotive Service Advisor. The role requires welcoming customers, identifying service needs, and communicating recommendations with clarity.

You will collaborate with technicians, prepare repair orders, and guide customers through pricing and timelines to ensure a smooth service experience. The position demands 1+ year of customer service experience, in-person and phone communication skills, and basic computer proficiency, with a valid

Qualifications

• 1+ years of customer service or other customer-facing experience.
• Experience communicating with customers in person and by telephone.
• Experience using computers to enter and maintain information.
• High school diploma or equivalent.
• Valid driver's license.

Responsibilities

• Welcome customers and create a professional experience from start to finish.
• Listen to customers, understand their needs, and help them feel confident about their service decisions.
• Explain recommended services, pricing, and timelines in a clear and helpful way.
• Keep customers updated throughout the service process and answer questions along the way.
• Partner with technicians to understand vehicle needs and communicate recommendations to customers.
• Create accurate repair orders and service estimates using dealership systems.
• Coordinate approved services and help keep repairs moving through the shop.
• Review inspection results and additional service recommendations with customers.
• Process service payments and help customers get back on the road.
• Build lasting customer relationships through honest communication and reliable follow-up.

Skills

Customer service

In-person communication

Telephone communication

Computer literacy

Education

High school diploma or equivalent

Job description

Dealership: L0180 BMW of Des Moines BMW of Des Moines Hiring: Automotive Service Advisor Pay: To Be Discussed During In-Person Interviews Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Service Manager Onsite in: Des Moines, Iowa

Why Join Our Team?

At BMW of Des Moines, great service starts with great people. Join a knowledgeable team that takes pride in delivering the premium experience BMW customers expect. Bring your skills to a workplace that values attention to detail, and creating a positive experience for every customer.

What You'll Do

• Welcome customers and create a professional experience from start to finish.
• Listen to customers, understand their needs, and help them feel confident about their service decisions.
• Explain recommended services, pricing, and timelines in a clear and helpful way.
• Keep customers updated throughout the service process and answer questions along the way.
• Partner with technicians to understand vehicle needs and communicate recommendations to customers.
• Create accurate repair orders and service estimates using dealership systems.
• Coordinate approved services and help keep repairs moving through the shop.
• Review inspection results and additional service recommendations with customers.
• Process service payments and help customers get back on the road.
• Build lasting customer relationships through honest communication and reliable follow-up.

What You'll Bring

• 1+ years of customer service or other customer-facing experience.
• Experience communicating with customers in person and by telephone.
• Experience using computers to enter and maintain information.
• High school diploma or equivalent.
• Valid driver's license.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!