Service Advisor - Momentum Volkswagen

Momentum BMW

Houston (TX)

On-site

USD 60,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Sundays off

Holiday closure

Employee pricing

Gym discounts

Travel deals

Career growth

Job summary

Momentum BMW in Houston, TX is seeking a Service Advisor to be a key member of our service team, acting as the liaison between customers and technicians to ensure vehicles are diagnosed, serviced, and repaired promptly.

Responsibilities include greeting customers, documenting concerns, explaining services, scheduling, producing invoices, and maintaining service records. Requires 1+ year experience, strong communication, valid driver's license, and ability to pass pre-employment checks.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
Must be able to pass pre-employment testing including background checks, MVR, drug test, and valid driver license.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and document vehicle issues accurately.
Provide explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with technicians to ensure timely repairs.
Update customers on vehicle status throughout the service process.
Prepare and explain invoices with service breakdowns.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Tools

CDK

Job description

Summary

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties And Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.
1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

Experience using and working with CDK

Compensation (Draw / Commission)

Performance-based earnings range: $60,000 to $100,000+ / year
Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule