Automotive Service Advisor

Ed Napleton Auto Group; Urbana (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Salary incentive

Family owned

Medical insurance

Dental & Vision

401k plan

Paid vacation

Paid training

Discounts

Growth opportunities

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Urbana Auto Park to liaison between customers and technicians. The role emphasizes transparent repair cost estimates and proactive communication to keep vehicles in top condition.

Affiliated with 25+ brands across seven states, the group offers growth opportunities, benefits including medical, dental, vision, 401k, paid vacation, paid training, and employee discounts.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and comfortable using technology.
• Previous automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to meet vehicle maintenance needs.
• Write repair orders with transparent cost and time estimates.
• Provide timely communication and updates to customers throughout the service process.
• Coordinate with technicians and parts to ensure timely work completion.
• Maintain a positive attitude and strong work ethic with customers and coworkers.
• Utilize Fixed Operations technology to streamline service.

Skills

Customer service

Tech savvy

Experience as advisor

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Urbana Auto Park.the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $80,000-$120,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws