Automotive Service Advisor

Luke's Automotive Services Inc.; Columbus (OH); On-site; USD 50,000 - 135,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Luke's Automotive Services Inc. is seeking an experienced Service Advisor in Columbus, OH. This full-time role requires greeting customers, validating service needs, and guiding repair recommendations to maximize satisfaction and profitability.

You will handle vehicle check-in, invoicing, and appointment scheduling, while maintaining strong written and verbal communication. A Windows/web-based systems background is expected, with full benefits included.

Qualifications

• Minimum of five years experience as an automotive service advisor.
• Independent all-makes-all-models experience a benefit but not required.
• Must be able to work and complete tasks amid interruptions.
• Working knowledge of Windows and web-based applications.

Responsibilities

• Greet customers in person or by phone and build rapport.
• Check in vehicles for service and verify tasks to be performed.
• Sell repair services based on customer needs and explain benefits.
• Invoice vehicles at pickup and manage paperwork.
• Answer phones, convert to appointments, and write up repairs.

Skills

Customer service

Sales skills

Communication

Tools

Windows OS

Web-based applications

Job description

Pay: $50,000.00 - $135,000.00 per year

Job description:

The Luke's Auto Service Advisor conducts the following:

• Provides an exceptional customer experience regardless of circumstances, building trust and rapport throughout
• Greets all customers walking in or calling
• Checks in vehicles being dropped off, including but not limited to proper verification of services to be performed and further investigative fact-finding of customer concerns
• Sells repair services based on customer needs and motivations, including accurately and fairly overcoming objections through further relationship building and service explanation
• Invoices vehicles being picked up
• Answers the phone, including but not limited to addressing customer questions, converting to appointments, proper fact-finding of customer's concerns, and writing up appointments

The Luke's Auto Service Advisor performance is evaluated on attitude, presentation, and humble servant's heart, high quality written and verbal communication skills, detailed and accurate repair order write-up, gross profit and gross profit-per-hour generated, number of assigned and completed repair orders, and sales close ratio.

Necessary Qualifications

• Minimum of five years experience as an automotive service advisor. Independent all-makes-all-models experience a benefit but not required.
• Must be able to work and complete work tasks in a timely fashion within an environment that has constant distractions and interruptions.
• Must possess a working knowledge of how to use a Windows computer and web-based applications.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Relocate:

• Columbus, OH 43229: Relocate before starting work (Required)

Work Location: In person