Automotive Service Advisor- Masters of our Craft

ER Autocare; Plain City (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Paid Meals

Long-term Disability

Job summary

A busy automotive repair company in Ohio is seeking a full-time Automotive Service Advisor. In this role, you will support customers by assessing their repair needs and recommending services. The ideal candidate will have strong sales skills, exceptional customer service abilities, and proficiency with sales software. The position offers a competitive salary between $60,000 and $90,000 and comprehensive benefits, ensuring work-life balance with a Monday to Friday schedule.

Responsibilities

• Welcome customers and assess their repair needs.
• Provide accurate service recommendations.
• Maintain communication with the service team.
• Prioritize tasks and manage customer expectations.
• Promote service recommendations and upsell when appropriate.

Skills

Strong sales skills and ability to upsell

Exceptional customer-service abilities

Proficiency with sales and customer-service software

Attention to detail

Strong organizational skills

Ability to work well under pressure

Job description

Automotive Service Advisor – Masters of our Craft

ER Autocare invites you to apply for the full‑time Automotive Service Advisor position at our Columbus, Ohio location. This onsite role offers a competitive salary range of $60,000 to $90,000 per year based on experience, along with a comprehensive benefits package.

Base pay range: $60,000.00 – $90,000.00 per year

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Meals, Long‑term Disability

About ER Autocare

We are a busy automotive repair company with four locations around Columbus, Ohio, providing an upscale auto repair experience and proudly calling ourselves “Masters of Our Craft.”

Your Day as an Automotive Service Advisor

Each workday begins with welcoming customers, assessing their repair needs, and providing accurate service recommendations. You will maintain consistent communication with the service team, prioritize tasks, and manage customer expectations to ensure timely completion of repairs. The schedule runs Monday through Friday, 7:00 am – 5:30 pm, supporting a healthy work‑life balance.

Responsibilities and Expectations

Use strong sales skills to promote service recommendations and upsell when appropriate. Provide exceptional customer service to build trust and maintain positive relationships. Record‑keeping and efficient communication rely on proficiency with sales and customer‑service software. Attention to detail, organization, and the ability to work well under pressure are essential.

Qualifications

• Strong sales skills and ability to upsell
• Exceptional customer‑service abilities
• Proficiency with sales and customer‑service software tools
• Attention to detail and strong organizational skills
• Ability to work well under pressure in a fast‑paced environment

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Sales and Administrative

Industries

Motor Vehicle Manufacturing