Automotive Service Advisor

Byers Volvo; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A family owned dealership in Columbus is seeking an Automotive Service Advisor committed to delivering outstanding customer service. You will manage the service flow, ensure customer satisfaction, and work closely with technicians to optimize service operations. Join a supportive team with long-term job security and excellent benefits.

Benefits

Medical, Dental & Vision

401K Plan + Company Match

Paid Training

Flexible Work Schedule

Employee vehicle purchase plans

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.

Responsibilities

• Oversee flow of Drive Lane to ensure prompt service.
• Take ownership of customer experience for positive impressions.
• Provide concierge support for all owner inquiries.

Skills

Time management

Communication

Organizational skills

Job description

Automotive Service Advisor

At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Flexible Spending Accounts
• Short & Long Term Disability
• Life Insurance
• 401K Plan + Company Match
• Vacation Pay
• Paid Holidays
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Byers is an Equal Opportunity Employer conducting business in a drug free work environment.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance.

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen